Shift Lead: Guest Experience & Team Coach

YOMG; Brisbane; Presencial; AUD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

Resumo da oferta

YOMG is looking for a confident Supervisor who can lead from the floor, support the team and keep the guest experience strong throughout every shift.

This is a hands-on leadership role. When rostered as the person in charge, you will coordinate the front of house team, allocate stations and breaks, manage service flow and respond to guest or operational issues, setting the pace while coaching team members and maintaining YOMG standards across hospitality, product, cash and cleanliness.

Qualificações

• Experience in hospitality, retail or quick-service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest-recovery skills.
• Hands-on approach and willingness to work alongside the team.
• Availability across the roster.

Responsabilidades

• Lead assigned shifts and provide clear direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and escalate significant matters promptly.
• Complete opening or closing, cash, security, food safety and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Conhecimentos

Leadership

Team supervision

Guest service

Communication

Organization

Descrição da oferta de emprego

YOMG is looking for a confident Supervisor who can lead from the floor, support the team and keep the guest experience strong throughout every shift.

This is a hands-on leadership role. When rostered as the person in charge, you will coordinate the front of house team, allocate stations and breaks, manage service flow and respond to guest or operational issues, setting the pace while coaching team members and maintaining YOMG standards across hospitality, product, cash and cleanliness.