Front of House Lead — Guest Experience Coach

Yo My Goodness; Mornington; In loco; AUD 32.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Descrizione del lavoro

Yo My Goodness in Mornington is seeking a confident Front of House Supervisor to lead from the floor, support the team and maintain exceptional guest experiences across every shift. This hands-on leadership role covers coordinating the front of house, allocating stations and ensuring smooth service flow.

You will coach team members, uphold YOMG standards across hospitality, product, cash and cleanliness, and respond rapidly to guest or operational issues while keeping pace with changing trade.

Competenze

• Front of house hospitality, retail or quick-service experience.
• Ability to lead a small team and make practical decisions under pressure.
• Strong communication and guest-recovery skills.
• Hands-on approach and willingness to work alongside the team.
• Flexible availability to cover rostered shifts.

Mansioni

• Lead assigned shifts and direct two or more team members.
• Allocate stations, manage breaks and adapt deployment as trade changes.
• Set hospitality standards for order, speed and presentation.
• Coach team members and support onboarding and training.
• Resolve guest concerns within authority and escalate significant matters.
• Complete opening/closing, cash, security and food safety checks.
• Monitor stock, waste and labour during the shift.

Conoscenze

Front of house experience

People leadership

Communication skills

Hands-on attitude

Roster availability

Descrizione del lavoro

Yo My Goodness in Mornington is seeking a confident Front of House Supervisor to lead from the floor, support the team and maintain exceptional guest experiences across every shift. This hands-on leadership role covers coordinating the front of house, allocating stations and ensuring smooth service flow.

You will coach team members, uphold YOMG standards across hospitality, product, cash and cleanliness, and respond rapidly to guest or operational issues while keeping pace with changing trade.