Front of House Lead: Guest Experience & Team Coach

YOMG; Melbourne; In loco; AUD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discount

Descrizione del lavoro

YOMG is seeking a confident Front of House Supervisor in Melbourne to lead from the floor, support the team and maintain an outstanding guest experience across every shift.

This hands‑on leadership role involves coordinating the front of house team, allocating stations and breaks, managing service flow and addressing guest or operational issues to keep YOMG standards high in hospitality, product, cash and cleanliness.

Competenze

• Experience in front of house hospitality, retail or quick‑service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest‑recovery skills.
• A hands‑on approach and willingness to work alongside the team.
• Availability across the roster required for the role.

Mansioni

• Lead assigned shifts and provide clear direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and elevate significant matters promptly.
• Complete opening or closing, cash, security, food safety and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Conoscenze

Front of House Leadership

Team Coaching

Guest Recovery

Communication

Time Management

Descrizione del lavoro

YOMG is seeking a confident Front of House Supervisor in Melbourne to lead from the floor, support the team and maintain an outstanding guest experience across every shift.

This hands‑on leadership role involves coordinating the front of house team, allocating stations and breaks, managing service flow and addressing guest or operational issues to keep YOMG standards high in hospitality, product, cash and cleanliness.