Receptionist

C!NC Hotels; Sydney; On-site; AUD 42,000 - 54,000; Full time

Job summary

Coogee Bay Hotel opposite Coogee Beach in Sydney's Eastern Suburbs is seeking an experienced Receptionist to ensure efficient Front Office operation and deliver high levels of guest service. The role covers reservations, emails, phone handling, and guest support at a busy front desk.

The ideal candidate will have CMS Front Office experience, excellent communication skills, and the ability to work 4–5 shifts per week, including weekends, with afternoon shifts from 3 pm to 11 pm essential.

Qualifications

• Experience in hospitality front desk operations is required.
• Experience with CMS Front Office program is preferred.
• Strong verbal and written communication skills with guests and teams.
• Ability to multitask in a fast-paced front office environment.
• Attention to detail and professional presentation are essential.

Responsibilities

• Handle reservations, emails and cash handling with accuracy.
• Answer and redirect phone calls in a timely and professional manner.
• Build and maintain relationships with guests to encourage repeat business.
• Ensure guests are attended to promptly and courteously.
• Process check-ins and checkouts and respond to reservation emails.
• Know current packages, room rates and configurations.
• Maintain presentation of accommodation areas to high standards.
• Report incidents involving property damage or injuries to the manager.

Skills

Verbal communication

Written communication

Guest service

Attention to detail

MS Office

Flexibility

Reliability

CMS Front Office

Tools

CMS Front Office

Job description

A family of extraordinary people delivering extraordinary guest experiences

Coogee Bay Hotel, located opposite Coogee Beach in Sydney's Eastern Suburbs, is so much more than just a hotel. This multi-award-winning venue is superbly located across from Coogee Beach, and has everything under the one roof.

We are seeking an experienced Receptionist to beresponsible for ensuring the efficient and effective operation of the Front Office and for providing guests with a high level of customer service at all times.

Key areas of responsibility include:

• Administrative duties – including reservations, responding to emails, accounts & cash handling
• Answer and redirect phone calls in a timely and professional manner
• Develop and maintain relations with current and prospective new clients, to encourage repeat business and generate new business
• Ensure Hotel guests are attended to in a timely and efficient manner
• Action all Guest check-in and checkouts
• Respond to reservation emails
• Take and respond to phone reservationsHave a good knowledge of current packages, room rates and room configurations
• Ensure presentation and maintenance of all areas of accommodation areas is maintained to a high standard at all times
• Ensure all incidents involving property damage, accidents and injuries staff or guests are reported to manager

Our ideal candidate will have experience with CMS hospitality front office program along with exceptional customer service and presentation skills with a good understanding of the hospitality industry.

Other essential attributes to be successful in this role:

• Previous experience in similar role
• Ability to work 4 - 5 shifts a week, including weekends - Availability to work afternoon shifts from 3 pm to 11 pm is essential
• Experience with CMS Front Office system an advantage
• Excellent verbal and written communication skills
• Ability to work in a busy customer environment
• Flexibility and reliability
• Good working knowledge of Microsoft Office applications
• Excellent attention to detail
• Ability to work under pressure
• Full-time position available for the right candidate

In return for your commitment, you will be provided with opportunities for development and growth within a supportive, fun and progressive hotel group.