Front Desk Reception

Sanctuary Housing; Sydney; On-site; AUD 70,000 - 72,000; Full time

Benefits offered by this job

Above-market pay

Security

Growth

Support

Job summary

Sanctuary Housing NSW is seeking a confident Front Desk Receptionist for our Ashfield accommodation. This permanent full-time role offers above-market pay and a clear pathway into management, with days and hours to be discussed.

You will own the front desk, provide a professional welcome, handle bookings, check-ins, and general admin while collaborating with an onsite case management team to support clients effectively.

Qualifications

• Computer proficiency with cloud-based systems and Office tools.
• Clear, professional client communication in person and writing.
• Friendly, calm phone manner on a busy line.
• Strong problem solving and knowing when to elevate issues.
• Organised planning to manage check-ins, paperwork and phone calls.

Responsibilities

• Check clients in and out in a cloud-based system with accurate records.
• Ensure registration paperwork is completed on arrival.
• Allocate rooms, show clients around and explain house rules and safety procedures.
• Listen to client questions and pass to onsite case management as needed.
• Monitor room availability and prepare paperwork for extensions and new bookings.
• Handle calls professionally and take bookings or messages for Homes NSW.
• Coordinate with cleaning and maintenance to keep rooms and common areas ready.
• General admin tasks: emails, typing, scanning, filing and ordering supplies.

Skills

Computer proficiency

Client communication

Phone manner

Problem solving

Organisation and planning

Tools

RMS or similar booking system

Microsoft Office

Job description

Love a busy front desk and being the person who keeps everything on track?

We're looking for a confident, organised Front Desk Receptionist to be the face and voice of our Ashfield accommodation. This is a permanent full-time role, paying above the market rate, with a genuine pathway into management.

The role at a glance

$70,000 – $72,000 + super (above the market rate)

Permanent full-time – days and hours to be discussed

Ashfield, on-site

About us

Sanctuary Housing NSW provides temporary accommodation in Ashfield for clients referred to us by Homes NSW.

About the role

No two days are quite the same. One minute you're checking in a new arrival, the next you're handling calls, updating bookings and making sure the paperwork is spot on. You'll own the front desk – setting the tone and making sure everyone who walks in or calls gets a professional, friendly welcome.

Client support is provided by our professional onsite case management team, so your focus is on what you do best: running a sharp, well‑organised reception.

What you'll do

Check clients in and out in our cloud-based system, keeping records and notes accurate

Make sure clients complete registration paperwork on or before arrival

Allocate rooms, show new clients around, and explain house rules, safety and fire evacuation procedures

Listen to client questions and concerns and pass them promptly to our onsite case management team

Monitor room availability daily and prepare paperwork for extensions and new bookings

Answer and manage incoming calls professionally, take bookings from Homes NSW, and redirect calls or take messages

Work with the cleaning and maintenance team so rooms and common areas are clean and ready

General admin: emails, typing, scanning, filing and ordering office supplies

Skills required

Computer proficiency – confident with cloud-based programs, including RMS or similar booking systems, email and Microsoft Office

Client communication – clear, kind and professional, in person and in writing

Phone manner – friendly, professional and calm on a busy line

Problem solving – you think on your feet and know when to elevate

Organisation and planning – you plan your day, stay on top of check‑ins, extensions and paperwork, and keep the desk running smoothly

Is this you?

Previous front desk, reception or administration experience

You stay calm and in control when it gets busy

Friendly and approachable, and confident enough to hold a boundary

You handle confidential information with care

Happy working on your own and as part of a team

What we offer

Above‑market pay – $70,000 – $72,000 + super

Security – a permanent full-time role

Growth – a genuine pathway into management

Support – a professional onsite team behind you