Front Desk Specialist — Path to Management

Sanctuary Housing; Sydney; On-site; AUD 70,000 - 72,000; Full time

Benefits offered by this job

Above-market pay

Security

Growth

Support

Job summary

Sanctuary Housing NSW is seeking a confident Front Desk Receptionist for our Ashfield accommodation. This permanent full-time role offers above-market pay and a clear pathway into management, with days and hours to be discussed.

You will own the front desk, provide a professional welcome, handle bookings, check-ins, and general admin while collaborating with an onsite case management team to support clients effectively.

Qualifications

• Computer proficiency with cloud-based systems and Office tools.
• Clear, professional client communication in person and writing.
• Friendly, calm phone manner on a busy line.
• Strong problem solving and knowing when to elevate issues.
• Organised planning to manage check-ins, paperwork and phone calls.

Responsibilities

• Check clients in and out in a cloud-based system with accurate records.
• Ensure registration paperwork is completed on arrival.
• Allocate rooms, show clients around and explain house rules and safety procedures.
• Listen to client questions and pass to onsite case management as needed.
• Monitor room availability and prepare paperwork for extensions and new bookings.
• Handle calls professionally and take bookings or messages for Homes NSW.
• Coordinate with cleaning and maintenance to keep rooms and common areas ready.
• General admin tasks: emails, typing, scanning, filing and ordering supplies.

Skills

Computer proficiency

Client communication

Phone manner

Problem solving

Organisation and planning

Tools

RMS or similar booking system

Microsoft Office

Job description

Sanctuary Housing NSW is seeking a confident Front Desk Receptionist for our Ashfield accommodation. This permanent full-time role offers above-market pay and a clear pathway into management, with days and hours to be discussed.

You will own the front desk, provide a professional welcome, handle bookings, check-ins, and general admin while collaborating with an onsite case management team to support clients effectively.