VIP Guest Concierge & Front Desk Specialist

Colonial Group; Perth; On-site; AUD 42,000 - 64,000; Full time

Job summary

Colonial Group seeks a Guest Service Agent in Perth to warmly welcome guests, manage check-in/check-out, and act as the local ambassador with knowledge of area attractions. You will collaborate with teams and adapt to varying shifts to uphold outstanding hospitality standards.

The role emphasizes guest satisfaction, seamless reservations, and proactive engagement to enhance every guest’s stay at our Perth property.

Qualifications

• Previous front desk experience in hotels is a valuable asset.
• Strong customer service mindset and initiative.
• Capable of collaboration within a team and independently.
• Excellent organisational and time management skills.
• Strong written and verbal communication.

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out.
• Communicate effectively with guests and colleagues for cohesive collaboration.
• Resolve guest issues and transform dilemmas into positive outcomes.
• Promote hotel amenities and services with product knowledge.
• Share information on local neighbourhood hotspots and must-visit gems.
• Handle reservations and guest accounts accurately.

Skills

Guest service

Front desk experience

Multitasking

Teamwork

Communication

Job description

Colonial Group seeks a Guest Service Agent in Perth to warmly welcome guests, manage check-in/check-out, and act as the local ambassador with knowledge of area attractions. You will collaborate with teams and adapt to varying shifts to uphold outstanding hospitality standards.

The role emphasizes guest satisfaction, seamless reservations, and proactive engagement to enhance every guest’s stay at our Perth property.