Casual Front Desk & Guest Services Coordinator

Hampshire Property Group; Toowoomba Regional; On-site; AUD 32,000 - 37,000; Full time

Job summary

Hampshire Property Group is seeking a casual Front Office Receptionist to support operations at BIG4 Toowoomba Holiday Park and Toowoomba Caravan Park. You will greet guests, handle reservations, and provide friendly, efficient service throughout each stay.

role requires a flexible casual roster including weekends and public holidays; experience with reservation systems is advantageous, with training provided if needed. Join a supportive team within a well-established holiday park network.

Qualifications

• Previous experience in a holiday park, hotel, hospitality or accommodation environment in a similar role.
• Experience using reservation systems (Newbook or RMS highly regarded, but training can be provided).
• Excellent customer service with a friendly, guest-focused approach.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Manage reservations, bookings and guest enquiries.
• Respond to telephone calls, emails and accommodation enquiries.
• Process payments and undertake cash handling duties.
• Provide friendly, professional and helpful customer service.

Skills

Customer service

Cash handling

Reservation systems

Teamwork

Tools

Newbook

RMS

Job description

Hampshire Property Group is seeking a casual Front Office Receptionist to support operations at BIG4 Toowoomba Holiday Park and Toowoomba Caravan Park. You will greet guests, handle reservations, and provide friendly, efficient service throughout each stay.

role requires a flexible casual roster including weekends and public holidays; experience with reservation systems is advantageous, with training provided if needed. Join a supportive team within a well-established holiday park network.