Receptionist

Big 4 Swan Hill; Swan Hill; On-site; AUD 42,000 - 52,000; Full time

Job summary

Big 4 Swan Hill Caravan Park is seeking a friendly, bubbly front-of-house team member for our busy site. The role goes beyond reception, offering exposure to all areas of the business and scope to take on more responsibility as you gain experience.

You will welcome guests, handle bookings and inquiries, manage check-ins/outs, answer calls and emails, and support administration and stock control. Training is provided, with opportunities for progression within the business.

Qualifications

• Friendly, bubbly and motivated.
• Enjoy working with people and creating guest experiences.
• Positive attitude and willingness to learn.
• Able to work weekends and school holidays.
• Experience welcome but training provided.

Responsibilities

• Welcoming guests and delivering exceptional service.
• Processing bookings, check-ins, and check-outs.
• Handling phone calls, emails and guest inquiries.
• Assisting with general administration.
• Monitoring supplies and stock ordering.

Skills

Customer service

People skills

Positive attitude

Willingness to learn

Weekend availability

Team player

Tools

Newbook

Job description

We are looking for a friendly, bubbly, and motivated person to join our team in a front-of-house role at our busy caravan park. This role is much more than just reception. You'll have the opportunity to learn all aspects of the business, develop your skills, and take on greater responsibility as your experience grows. There is a genuine opportunity for career progression and the chance to move into more senior roles within the business.

Key responsibilities

• Welcoming guests and providing exceptional customer service
• Processing bookings, enquiries, check-ins, and check-outs
• Responding to guest requests and finding solutions to any issues that arise
• Managing phone calls, emails, and guest correspondence
• Assisting with general administration and office tasks
• Supporting stock ordering and monitoring supplies

About you

• Friendly, bubbly, and motivated
• Enjoy working with people and creating great guest experiences
• Positive attitude, willingness to learn, and motivation to succeed
• Able to work rostered weekends and school holidays
• Both experienced candidates and those new to the industry are welcome to apply
• Previous Newbook experience an advantage but not essential, as training is provided