Front Desk Guest Experience Host – Evenings/Weekends

Capital Hotel Group; North Canberra; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Discounted accommodation

Career advancement

Work-life balance

Job summary

Deco Hotel in Braddon, ACT, seeks a Hotel Receptionist to deliver welcoming, efficient service from arrival to departure. This full-time role requires evening shifts, weekends and public holidays, and offers opportunities to grow within a dynamic hospitality team.

You will greet guests, check them in/out, process payments, handle inquiries, and support reservations while maintaining accurate records and collaborating with colleagues to ensure a seamless guest experience.

Qualifications

• Minimum 1 year in customer service or front office.
• Excellent communication and interpersonal skills.
• Proficient with hotel management software.

Responsibilities

• Greet guests warmly on arrival and departure.
• Check guests in/out, process payments, handle inquiries.
• Provide exceptional customer service and address guest concerns.
• Handle reservations, calls and email inquiries.
• Maintain accurate records and documentation.
• Collaborate with hotel team to ensure seamless guest experience.
• Follow hotel policies and procedures.

Skills

Customer service

Front office

Communication

Problem solving

Hotel software

Tools

Hotel management software

Job description

Deco Hotel in Braddon, ACT, seeks a Hotel Receptionist to deliver welcoming, efficient service from arrival to departure. This full-time role requires evening shifts, weekends and public holidays, and offers opportunities to grow within a dynamic hospitality team.

You will greet guests, check them in/out, process payments, handle inquiries, and support reservations while maintaining accurate records and collaborating with colleagues to ensure a seamless guest experience.