Hotel Receptionist

Capital Hotel Group; North Canberra; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Discounted accommodation

Career advancement

Work-life balance

Job summary

Deco Hotel in Braddon, ACT, seeks a Hotel Receptionist to deliver welcoming, efficient service from arrival to departure. This full-time role requires evening shifts, weekends and public holidays, and offers opportunities to grow within a dynamic hospitality team.

You will greet guests, check them in/out, process payments, handle inquiries, and support reservations while maintaining accurate records and collaborating with colleagues to ensure a seamless guest experience.

Qualifications

• Minimum 1 year in customer service or front office.
• Excellent communication and interpersonal skills.
• Proficient with hotel management software.

Responsibilities

• Greet guests warmly on arrival and departure.
• Check guests in/out, process payments, handle inquiries.
• Provide exceptional customer service and address guest concerns.
• Handle reservations, calls and email inquiries.
• Maintain accurate records and documentation.
• Collaborate with hotel team to ensure seamless guest experience.
• Follow hotel policies and procedures.

Skills

Customer service

Front office

Communication

Problem solving

Hotel software

Tools

Hotel management software

Job description

Our Hotel Receptionist role is a crucial part of the guest experience at Deco Hotel, located in Braddon, ACT. As the first point of contact for our guests, you will be responsible for ensuring a warm, friendly and efficient service from arrival to departure. This full-time position is an excellent opportunity to develop your customer service skills and be part of a dynamic hospitality team.

This role requires availability to work evening shifts, weekends, and public holidays.

What you’ll be doing

• Greeting guests with a friendly and professional manner upon arrival and departure
• Efficiently checking guests in and out, processing payments and handling inquiries
• Providing exceptional customer service and addressing any guest concerns
• Assisting with making reservations, answering phone calls, and responding to email inquiries
• Maintaining accurate records and documentation
• Working collaboratively with the hotel team to ensure a seamless guest experience
• Adhering to all hotel policies and procedures

What we’re looking for

• Previous experience in a customer service or front office role, preferably in the hospitality industry
• Minimum of 1 year of customer service or front office experience is required
• Strong communication and interpersonal skills with the ability to provide a warm and friendly service
• Excellent problem-solving and conflict resolution skills
• Proficient in using hotel management software and technology
• Flexible and adaptable, with the ability to work in a fast-paced environment
• A team player with a positive attitude and a desire to contribute to the success of the hotel
• Valid Australian work rights are required for this position

What we offer

At Deco Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive training and development opportunities
• Opportunities for career advancement and progression
• Discounted accommodation and dining at our hotels
• A positive and inclusive work culture that values teamwork and work-life balance

If you're passionate about hospitality and eager to join a dynamic team, we encourage you to apply for this Hotel Receptionist role today!