Front Desk & Guest Experience Associate

Servco Australia; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Birthday leave

Exciting discounts!

Weekend penalty rates

$500 referral bonus

Employee of the month program

Annual Hawaii trip

Job summary

Chatswood Toyota in Sydney is seeking a confident and organised Customer Service Consultant to be the first point of contact for our guests in a busy service centre.

In this full-time role, you will answer inbound calls, book services, respond to enquiries, and support guest feedback while assisting with day-to-day reception duties, including face-to-face interactions with guests. Training is provided and teamwork is valued.

Qualifications

• Experience in customer service is required.
• Ability to work in a fast-paced environment.
• Strong teamwork and communication skills.

Responsibilities

• Be the first point of contact for all inbound phone calls for the service department.
• Make service bookings and respond to general enquiries.
• Conduct outbound phone calls to remind guests of services that are due.
• Assist with managing all guest feedback and guest relations.
• Assist with day to day general reception duties.
• Liaise with our guests face to face.

Skills

Customer service experience

Communication skills

Teamwork

Job description

Chatswood Toyota in Sydney is seeking a confident and organised Customer Service Consultant to be the first point of contact for our guests in a busy service centre.

In this full-time role, you will answer inbound calls, book services, respond to enquiries, and support guest feedback while assisting with day-to-day reception duties, including face-to-face interactions with guests. Training is provided and teamwork is valued.