Service Bookings Clerk - Full Time

CKD Automotive; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Employee discounts

Work-life balance

Career progression

Job summary

Castle Hill Toyota in Castle Hill, NSW, is seeking a Service Bookings Clerk to join our busy service team on a full-time basis. You will be the first point of contact for customers, manage the booking system and coordinate with service technicians to keep bookings running smoothly.

This role requires strong organisational skills, attention to detail, and the ability to handle multiple priorities with courtesy and professionalism.

Qualifications

• Proven experience in a customer-facing administrative or service coordination role.
• Strong organisational and time management skills with the ability to prioritise multiple tasks.
• Excellent communication skills, both written and verbal.
• Proficiency with computer systems and booking/scheduling software.

Responsibilities

• Answering customer enquiries via phone, email, and in person regarding service bookings and vehicle maintenance.
• Managing the appointment scheduling system to efficiently allocate service slots and minimise customer wait times.
• Recording accurate customer and vehicle information in our booking system.
• Confirming service appointments and sending reminders to customers prior to their scheduled visits.
• Liaising with service technicians and workshop staff to coordinate workload and manage service capacity.
• Processing customer payments and issuing invoices for services rendered.
• Maintaining accurate records of all bookings, cancellations, and service history.
• Providing excellent customer service and resolving booking-related queries professionally and courteously.
• Supporting the service department with administrative tasks as required.

Skills

Customer service

Organisation

Communication

Multitasking

Attention to detail

Teamwork

Reliability

Punctuality

Education

Admin or customer service qualification

Tools

Booking software

Job description

Castle Hill Toyota is seeking a Service Bookings Clerk to join our team on a full-time basis at our Castle Hill NSW 2154 location. This is a key administrative position that plays a vital role in ensuring smooth operations within our service department. You will be the first point of contact for customers seeking service appointments, managing the booking system and coordinating with our service teams to deliver exceptional customer experiences. This role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key responsibilities

• Answering customer enquiries via phone, email, and in person regarding service bookings and vehicle maintenance
• Managing the appointment scheduling system to efficiently allocate service slots and minimise customer wait times
• Recording accurate customer and vehicle information in our booking system
• Confirming service appointments and sending reminders to customers prior to their scheduled visits
• Liaising with service technicians and workshop staff to coordinate workload and manage service capacity
• Processing customer payments and issuing invoices for services rendered
• Maintaining accurate records of all bookings, cancellations, and service history
• Providing excellent customer service and resolving booking-related queries professionally and courteously
• Supporting the service department with administrative tasks as required

What we're looking for

• Proven experience in a customer-facing administrative or service coordination role
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• Excellent communication skills, both written and verbal
• Proficiency with computer systems and booking/scheduling software
• Attention to detail and accuracy when recording customer information
• Ability to work effectively in a team environment and support colleagues
• Professional telephone manner and genuine customer service mindset
• Reliability and punctuality with a commitment to meeting deadlines
• Experience in the automotive or service industry would be advantageous
• Relevant qualifications in administration or customer service are desirable but not essential

What we offer

• Competitive full-time salary package
• Opportunities for professional development and training within the automotive industry
• A supportive and collaborative team environment
• Access to employee benefits and discounts on vehicle servicing
• Work-life balance with standard working hours and weekends off
• A structured career path with potential for advancement within the dealership

About us

Castle Hill Toyota is a leading Toyota dealership committed to delivering exceptional service and outstanding customer experiences. We pride ourselves on our professional team, comprehensive vehicle servicing capabilities, and dedication to customer satisfaction. With a strong reputation in the local community, we continue to grow and invest in our team members. Our service department is equipped with modern facilities and staffed by highly trained technicians, ensuring every customer receives the highest standard of care for their vehicle.