Front Desk & Customer Care Specialist – Auto Service

Sydney City; Sydney; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Training & development

Facilities & staff benefits

Diverse tasks

Friendly team

Vehicle discounts

Wellness benefits

Job summary

Sydney City Toyota & Lexus in Glebe is seeking a friendly, customer‑focused receptionist to join our service team in a full‑time capacity.

As the first point of contact, you will handle calls, greet customers, manage messages and support service advisors, ensuring an effortless, high‑quality experience. The role offers training and a down‑to‑earth team.

We provide great facilities, staff benefits, and wellness perks including discounts on vehicles, parts and servicing.

Qualifications

• Previous experience in a busy reception/front desk position
• A strong customer service ethic and interpersonal skills
• Able to show empathy in dealing with our customers
• Strong attention to detail & excellent organisational skills
• A clear & professional phone manner
• Ability to adapt to new systems

Responsibilities

• Demonstrating professional yet friendly service
• Answering inbound calls & effectively directing calls
• Accurately taking messages, meeting & greeting customers
• Proactively dealing with customers & accommodating their needs
• Maintaining the presentation of the service reception area
• Assisting our service advisors when need be

Skills

Reception experience

Customer service

Empathy

Attention to detail

Phone manner

Adaptability

Job description

Sydney City Toyota & Lexus in Glebe is seeking a friendly, customer‑focused receptionist to join our service team in a full‑time capacity.

As the first point of contact, you will handle calls, greet customers, manage messages and support service advisors, ensuring an effortless, high‑quality experience. The role offers training and a down‑to‑earth team.

We provide great facilities, staff benefits, and wellness perks including discounts on vehicles, parts and servicing.