Guest Experience Concierge - Auto Service Drive

CKD Automotive; Hornsby; Sur place; AUD 45 000 - 65 000; Plein temps

Résumé du poste

Hornsby Toyota in Hornsby, NSW, is seeking a friendly Service Concierge to join our busy Service team. This front-of-house role creates a great first impression for guests arriving for their service appointments and helps ensure the service driveway runs smoothly.

You will greet guests, guide vehicles, assist with parking, offer refreshments, and coordinate with Service Advisors to deliver a high standard of Toyota guest experience. A customer-focused attitude and reliable teamwork are essential.

Qualifications

• A friendly, approachable personality with a genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Immaculate presentation and a professional manner.
• A positive attitude and a strong work ethic.
• High attention to detail and the ability to stay organised in a fast-paced environment.
• Confidence managing multiple tasks while maintaining a high standard of service.
• Ability to work collaboratively as part of a close-knit team.
• Willingness to learn and take direction.
• Previous experience in customer service, hospitality or a similar role is highly regarded.
• A current, valid driver’s licence and a responsible driving history.
• Unrestricted working rights in Australia.

Responsabilités

• Welcoming guests as they arrive for their service appointments and ensuring they receive a friendly, professional greeting.
• Managing the flow of vehicles through the service driveway, particularly during busy morning and afternoon periods.
• Assisting guests with parking and directing them to the appropriate areas of the dealership.
• Offering refreshments and assisting guests with our customer amenities to make their visit as comfortable as possible.
• Safely driving and parking customer vehicles, ensuring care is taken at all times.
• Moving vehicles to and from designated service areas as required.
• Communicating customer requests and special instructions to Service Advisors and other team members.
• Maintaining a clean, organised and professional service reception and driveway.
• Working closely with the Service team to ensure a smooth and positive guest experience from arrival through to departure.

Connaissances

Customer service

Communication

Hospitality

Professional presentation

Teamwork

Multi-tasking

Attention to detail

Problem solving

Organisational skills

Description du poste

Hornsby Toyota in Hornsby, NSW, is seeking a friendly Service Concierge to join our busy Service team. This front-of-house role creates a great first impression for guests arriving for their service appointments and helps ensure the service driveway runs smoothly.

You will greet guests, guide vehicles, assist with parking, offer refreshments, and coordinate with Service Advisors to deliver a high standard of Toyota guest experience. A customer-focused attitude and reliable teamwork are essential.