Receptionist

Servco Australia; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Birthday leave

Exciting discounts!

Weekend penalty rates

$500 referral bonus

Employee of the month program

Annual Hawaii trip

Job summary

Chatswood Toyota in Sydney is seeking a confident and organised Customer Service Consultant to be the first point of contact for our guests in a busy service centre.

In this full-time role, you will answer inbound calls, book services, respond to enquiries, and support guest feedback while assisting with day-to-day reception duties, including face-to-face interactions with guests. Training is provided and teamwork is valued.

Qualifications

• Experience in customer service is required.
• Ability to work in a fast-paced environment.
• Strong teamwork and communication skills.

Responsibilities

• Be the first point of contact for all inbound phone calls for the service department.
• Make service bookings and respond to general enquiries.
• Conduct outbound phone calls to remind guests of services that are due.
• Assist with managing all guest feedback and guest relations.
• Assist with day to day general reception duties.
• Liaise with our guests face to face.

Skills

Customer service experience

Communication skills

Teamwork

Job description

Be the first point of contact for our business!

Opportunity to grow & develop

A day off for your birthday

• Be the first point of contact for our business!
• Opportunity to grow & develop
• A day off for your birthday

Who do we need?

We are looking for a confident and organised individual to join our exciting team in our Customer Service Centre based in Artarmon.

Your experience in customer service and commitment to teamwork will allow you to excel in this fast-paced position.

Training will be provided to the successful candidate.

What will you be doing?

In this full-time role you will carry out the following tasks:

• Be the first point of contact for all inbound phone calls for the service department
• Make service bookings and respond to general enquiries
• Conduct outbound phone calls to remind guests of services that are due
• Assist with managing all guest feedback and guest relations
• Assist with day to day general reception duties
• Liaise with our guests face to face

What's in it for you?

Joining the Chatswood Toyota family means that you will benefit from a wide range of exciting benefits and perks including:

• Fun and unique staff events
• Birthday leave
• Exciting discounts!
• Weekend penalty rates
• $500 bonus for successful staff referrals
• Employee of the month program with a monetary award
• Annual trip to Hawaii for top performers

Who are we?

Chatswood Toyota is an established and award winning dealership in the heart of Sydney. We are a key part of a leading group in the automotive industry with 170 staff across 3 locations. Our core values of Respect, Teamwork, Innovation and Service are the basis for our culture, and the principles which we live by. The successful candidate will be at the forefront of the automotive industry, promoting Australia's #1 brand and working alongside strong leaders and a supportive team

Chatswood Toyota is a proud member of the Servco group of companies. Servco Australia is a leading Group in the Toyota Network nationally. Servco's continued growth is underpinned by a strong commitment to Guest Experience excellence and ownership experience. To achieve this ongoing commitment, motivated and enthusiastic team members are the key to our success.