Customer Relations Specialist — Service & Bookings Pro

North Western Toyota; Wellington; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus and incentives

Job summary

North Western Toyota in Wellington, NSW, invites a motivated Customer Relationship Consultant to join our busy dealership. You’ll be the first point of contact, delivering a professional, helpful experience and promoting our “Making it Easy” ethos.

In this role you’ll handle inbound and outbound calls, arrange service bookings for multiple sites, nurture relationships and keep customers informed as you guide them to the right departments. Training and ongoing support provided.

Qualifications

• Proven experience in customer service or hospitality.
• Excellent verbal and written communication skills.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail and data accuracy.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Handle inbound and outbound calls and direct customers to the right departments.
• Secure service bookings for multiple sites and manage reminders.
• Maintain accurate customer records and timely follow-ups.
• Communicate clearly with customers and team members to ensure a smooth experience.

Skills

Customer focus

Communication

Multitasking

Problem solving

Data accuracy

Team player

Job description

North Western Toyota in Wellington, NSW, invites a motivated Customer Relationship Consultant to join our busy dealership. You’ll be the first point of contact, delivering a professional, helpful experience and promoting our “Making it Easy” ethos.

In this role you’ll handle inbound and outbound calls, arrange service bookings for multiple sites, nurture relationships and keep customers informed as you guide them to the right departments. Training and ongoing support provided.