Receptionist

Servco Australia; Willoughby City Council; On-site; AUD 45,000 - 65,000; Full time

Job summary

Chatswood Toyota in Chatswood, NSW, is seeking an experienced Receptionist for a full-time role. You will be the first point of contact for customers, greet visitors warmly, answer calls, manage enquiries and provide vital admin support to the dealership team.

Based in Chatswood, NSW 2067, you will maintain a professional reception area, handle mail and records, assist with data entry, and liaise with sales, service and management to ensure smooth operations.

Qualifications

• Experience in a reception or customer-facing role.
• Excellent communication skills with diverse groups.
• Strong organisational and time management abilities.
• Proficiency with computer systems and Microsoft Office.
• Friendly, calm demeanor and a helpful attitude.
• Ability to multitask and prioritise in a busy environment.
• Professional appearance and courteous manner at all times.
• Reliability and punctuality with a strong work ethic.
• Problem-solving skills and composure under pressure.
• Experience in automotive dealership operations is advantageous but not essential.

Responsibilities

• Greet visitors, customers and staff professionally.
• Answer and direct incoming calls to appropriate departments.
• Manage the reception desk and maintain a tidy, welcoming workspace.
• Process customer enquiries and provide information about vehicles and services.
• Receive and distribute mail, packages and deliveries.
• Maintain accurate records and filing systems for documents.
• Assist with data entry and general administrative tasks.
• Liaise between customers and sales, service and management teams.
• Handle customer concerns professionally and escalate as needed.
• Support the team with office duties, event coordination and promotions.

Skills

Reception experience

Customer service

Communication skills

Organisational/time management

Office computer skills

Friendly professional demeanor

Multitasking

Professional appearance

Reliability and punctuality

Problem-solving under pressure

Tools

Microsoft Office

Telephone systems

Job description

Chatswood Toyota is a leading Toyota dealership located in the heart of Chatswood, NSW. We are committed to delivering exceptional customer service and maintaining the highest standards of professionalism across all aspects of our business. Our team is dedicated to creating a welcoming and efficient environment for every customer who walks through our doors. We pride ourselves on our reputation for reliability, expertise, and customer-centric values that have made us a trusted name in the automotive industry.

About the role

We are seeking a professional and welcoming Receptionist to join our team at Chatswood Toyota on a full-time basis. Based in Chatswood, NSW 2067, this is a key customer-facing position that serves as the first point of contact for all visitors to our dealership. The Receptionist plays a vital role in creating a positive first impression and ensuring smooth operations across the dealership. You will be the face of Chatswood Toyota, greeting customers warmly, managing enquiries, and coordinating communications to support the entire team.

Key responsibilities

• Greet all visitors, customers, and staff members in a professional and courteous manner
• Answer and direct incoming telephone calls to the appropriate departments or staff members
• Manage the reception desk and maintain a tidy, organised and welcoming workspace
• Process customer enquiries and provide information about vehicles, services, and dealership offerings
• Receive and distribute mail, packages, and deliveries
• Maintain accurate records and filing systems for customer and administrative documents
• Assist with data entry and administrative tasks as required
• Liaise between customers and sales, service, and management teams to ensure effective communication
• Handle customer concerns professionally and escalated to management when necessary
• Support the team with general office duties, event coordination and promotional activities as needed

What we're looking for

• Previous experience in a reception or customer-facing role, ideally in automotive, retail, or hospitality environments
• Excellent communication skills with the ability to interact professionally with diverse groups of people
• Strong organisational and time management abilities with attention to detail
• Proficiency in using computer systems, Microsoft Office applications, and telephone systems
• A friendly, calm demeanor with patience and a genuine desire to help customers
• Ability to multitask effectively and prioritise tasks in a busy environment
• Professional appearance and courteous manner at all times
• Reliability and punctuality with a strong work ethic
• Problem-solving skills and the ability to remain composed under pressure
• Experience in the automotive industry or familiarity with dealership operations is advantageous but not essential

If this is you, we would love to hear from you!

What we offer

We are committed to creating a supportive and rewarding workplace for all our employees. We offer a competitive salary package, a positive team environment, and opportunities for professional development. You will be part of a dedicated dealership team that values collaboration and customer satisfaction. We encourage work-life balance and provide a professional workplace where your contributions are recognised and valued. Additional benefits include staff discounts on vehicle servicing and parts, ongoing training and support, and the opportunity to grow your career within an established and respected dealership.