Toyota Service Concierge

CKD Automotive; Hornsby; On-site; AUD 45,000 - 65,000; Full time

Job summary

Hornsby Toyota in Hornsby, NSW, is seeking a friendly Service Concierge to join our busy Service team. This front-of-house role creates a great first impression for guests arriving for their service appointments and helps ensure the service driveway runs smoothly.

You will greet guests, guide vehicles, assist with parking, offer refreshments, and coordinate with Service Advisors to deliver a high standard of Toyota guest experience. A customer-focused attitude and reliable teamwork are essential.

Qualifications

• A friendly, approachable personality with a genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Immaculate presentation and a professional manner.
• A positive attitude and a strong work ethic.
• High attention to detail and the ability to stay organised in a fast-paced environment.
• Confidence managing multiple tasks while maintaining a high standard of service.
• Ability to work collaboratively as part of a close-knit team.
• Willingness to learn and take direction.
• Previous experience in customer service, hospitality or a similar role is highly regarded.
• A current, valid driver’s licence and a responsible driving history.
• Unrestricted working rights in Australia.

Responsibilities

• Welcoming guests as they arrive for their service appointments and ensuring they receive a friendly, professional greeting.
• Managing the flow of vehicles through the service driveway, particularly during busy morning and afternoon periods.
• Assisting guests with parking and directing them to the appropriate areas of the dealership.
• Offering refreshments and assisting guests with our customer amenities to make their visit as comfortable as possible.
• Safely driving and parking customer vehicles, ensuring care is taken at all times.
• Moving vehicles to and from designated service areas as required.
• Communicating customer requests and special instructions to Service Advisors and other team members.
• Maintaining a clean, organised and professional service reception and driveway.
• Working closely with the Service team to ensure a smooth and positive guest experience from arrival through to departure.

Skills

Customer service

Communication

Hospitality

Professional presentation

Teamwork

Multi-tasking

Attention to detail

Problem solving

Organisational skills

Job description

Hornsby Toyota | Hornsby, Sydney NSW | Full Time

Service Concierge

Hornsby Toyota | Hornsby, Sydney NSW | Full Time

About the business

Hornsby Toyota is a privately and family-owned Sydney Toyota dealership, committed to delivering an exceptional guest experience at every touchpoint.

Our team takes pride in creating a welcoming, professional and supportive workplace where people work together, celebrate success and continually look for ways to improve. We are passionate about our guests, our people and the Toyota brand, and strive to deliver the ultimate guest experience every day.

Located on the Pacific Highway in Hornsby, our modern, state-of-the-art dealership is home to our New and Pre-Owned Vehicle Sales and Service departments. We are proud of our strong connection to the local community and our commitment to delivering outstanding customer service.

About the role

We are looking for a friendly, motivated and customer-focused Service Concierge to join our busy Service team.

This is a front-of-house role where you will play an important part in creating a great first impression for our guests arriving at the dealership for their service appointments.

You will help ensure our service driveway runs smoothly, our guests feel welcomed and valued, and every interaction reflects the high standards of the Toyota brand.

Your responsibilities will include:

• Welcoming guests as they arrive for their service appointments and ensuring they receive a friendly, professional greeting.
• Managing the flow of vehicles through the service driveway, particularly during busy morning and afternoon periods.
• Assisting guests with parking and directing them to the appropriate areas of the dealership.
• Offering refreshments and assisting guests with our customer amenities to make their visit as comfortable as possible.
• Safely driving and parking customer vehicles, ensuring care is taken at all times.
• Moving vehicles to and from designated service areas as required.
• Communicating customer requests and special instructions to Service Advisors and other team members.
• Maintaining a clean, organised and professional service reception and driveway.
• Working closely with the Service team to ensure a smooth and positive guest experience from arrival through to departure.

About you

We are looking for someone who genuinely enjoys working with people and takes pride in providing outstanding customer service.

You will ideally have the following attributes:

• A friendly, approachable personality with a genuine passion for customer service.
• Excellent communication and interpersonal skills.
• Immaculate presentation and a professional manner.
• A positive attitude and a strong work ethic.
• High attention to detail and the ability to stay organised in a fast-paced environment.
• Confidence managing multiple tasks while maintaining a high standard of service.
• The ability to work collaboratively as part of a close-knit team.
• A willingness to learn and take direction.
• Previous experience in customer service, hospitality, automotive or a similar customer-facing role will be highly regarded.
• A current, valid driver's licence and a responsible driving history.
• Unrestricted working rights in Australia.

Most importantly, you will understand that the little things matter. A warm greeting, a helping hand and attention to detail can make all the difference to a guest's experience.

Why join Hornsby Toyota?

• Join a privately and family-owned Sydney Toyota dealership.
• Work in a modern, state-of-the-art dealership.
• Be part of a supportive team that values collaboration, development and recognition.
• Represent one of Australia's most recognised automotive brands.
• Contribute to a dealership that takes pride in its people, culture and customer experience.
• Become part of a business with a strong connection to the local community and a commitment to excellence.