Receptionist

G'day Group; Bargara; On-site; AUD 48,000 - 64,000; Full time

Job summary

G’day Group is seeking a Front Office Receptionist to greet guests at our park, manage bookings, and support daily operations. The role focuses on delivering outstanding guest service and accurate reservation handling to ensure a smooth guest journey.

You will work with housekeeping and park teams, assisting with check-ins/outs and guest inquiries while maintaining professional communication and attention to detail. This on-site role requires weekend availability and a current driver’s licence.

Qualifications

• Previous front office experience within the hospitality industry.
• Passionate about delivering exceptional guest experience.
• Proficient computer skills, including knowledge of RMS or comparable booking system.
• Excellent communication and interpersonal skills.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and check-outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Provide guests information regarding the property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office Experience

Guest Experience

RMS or Booking System

Cash Handling

Communication

Organizational Skills

Positive Attitude

Weekend Accessibility

Driver's Licence

Tools

RMS Booking System

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service


• Processing guest check-ins and outs


• Accurately using the park booking system to make reservations and manage accounts


• Coordinate with the Housekeeping team to track readiness of accommodation


• Supply guests information regarding property and local areas of interest


• Completing the day-to-day office administration


• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry


• Passionate about delivering exceptional Guest experience


• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System


• Excellent communication and interpersonal skills.


• Ability to handle cash transactions accurately.


• Strong organizational skills and attention to detail.


• Enthusiastic and positive attitude.


• Flexibility to work weekends, public holidays, and evenings as needed.


• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.


• Discounts with our G’day Rewards Partners


• Service recognition awards


• Access to Employee Assistance Program


• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.