Front Desk Experience Lead — Elevate Patient Care (Mon–Fri)

Mulgrave Dental Group; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Mulgrave Dental Group is seeking a proactive front-of-house receptionist to own the patient experience. You will manage the appointment book, handle financials, and ensure smooth patient flow from arrival to departure.

This role rewards initiative and reliability in a busy dental setting. The successful candidate will stay calm under pressure, communicate warmly with patients, and contribute to a positive clinic environment.

Qualifications

• Experience in front desk, dental reception, medical admin or premium hospitality.

Responsibilities

• Manage appointment book to maximise chair time and minimise no-shows.
• Ensure financial accuracy: process payments and close days properly.
• Prepare patient arrivals and ensure clinicians are ready for patients.
• Maintain patient records and referrals to avoid loss or delays.
• Deliver a warm, professional patient experience and satisfaction.

Job description

Mulgrave Dental Group is seeking a proactive front-of-house receptionist to own the patient experience. You will manage the appointment book, handle financials, and ensure smooth patient flow from arrival to departure.

This role rewards initiative and reliability in a busy dental setting. The successful candidate will stay calm under pressure, communicate warmly with patients, and contribute to a positive clinic environment.