Dental Front Desk Lead: Patient Experience & Scheduling

Dental@NiddriePlaza; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

Dental@NiddriePlaza in Melbourne is seeking a proactive, energetic Dental Receptionist to join a busy practice. You will manage a bustling front desk, greet patients, and ensure a seamless and professional experience from check-in to checkout.

Key duties include front desk management, appointment booking in EXACT software, answering calls, processing payments and claims, and coordinating with the clinical team.

Qualifications

• Experience at a front desk in a dental/healthcare setting preferred.
• Strong communication and organizational skills are essential.
• Must be able to multitask and stay calm under pressure.
• Reliable with Monday–Friday, 9:00–17:00 hours, with some flexibility.

Responsibilities

• Full management of the front desk, greeting patients and handling check-ins.
• Manage appointment book using EXACT (SOE) software.
• Answer phone inquiries and manage recalls and follow-ups.
• Process payments, HICAPS/insurance claims, and daily reconciliations.
• Liaise between patients and the clinical team to ensure smooth daily operations.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Tools

EXACT (Software of Excellence)

Job description

Dental@NiddriePlaza in Melbourne is seeking a proactive, energetic Dental Receptionist to join a busy practice. You will manage a bustling front desk, greet patients, and ensure a seamless and professional experience from check-in to checkout.

Key duties include front desk management, appointment booking in EXACT software, answering calls, processing payments and claims, and coordinating with the clinical team.