Dental Assistant / Receptionist

Dental@NiddriePlaza; Melbourne; Sur place; AUD 34 000 - 44 000; Plein temps

Résumé du poste

Dental@NiddriePlaza in Melbourne is seeking a proactive, energetic Dental Receptionist to join a busy practice. You will manage a bustling front desk, greet patients, and ensure a seamless and professional experience from check-in to checkout.

Key duties include front desk management, appointment booking in EXACT software, answering calls, processing payments and claims, and coordinating with the clinical team.

Qualifications

• Experience at a front desk in a dental/healthcare setting preferred.
• Strong communication and organizational skills are essential.
• Must be able to multitask and stay calm under pressure.
• Reliable with Monday–Friday, 9:00–17:00 hours, with some flexibility.

Responsabilités

• Full management of the front desk, greeting patients and handling check-ins.
• Manage appointment book using EXACT (SOE) software.
• Answer phone inquiries and manage recalls and follow-ups.
• Process payments, HICAPS/insurance claims, and daily reconciliations.
• Liaise between patients and the clinical team to ensure smooth daily operations.

Connaissances

Verbal communication

Written communication

Multitasking

Customer service

Outils

EXACT (Software of Excellence)

Description du poste

We are looking for a proactive, energetic, and highly organized Dental Receptionist to join our team 5 days a week. You will manage a busy front desk with ease, providing patients with a seamless and professional experience from the moment they walk in.

Key responsibilities

• Full management of the front desk, including greeting patients and managing check-ins
• Efficiently managing the appointment book using EXACT (SOE) software
• Answering phone inquiries and managing patient recalls and follow-ups
• Processing payments, HICAPS/insurance claims, and daily reconciliations
• Liaising between patients and the clinical team to ensure smooth daily operations

About you

• Previous experience with EXACT (Software of Excellence) is highly regarded
• Excellent verbal and written communication skills with a warm, welcoming demeanor
• Prior experience in a dental or healthcare setting is strongly preferred
• Ability to notice details, anticipate needs, and multitask calmly under pressure
• Reliable with core hours (Monday to Friday, 9:00 AM – 5:00 PM) with flexibility to stay slightly later or adjust when clinical flow requires