Front Desk / Dental Receptionist

Mulgrave Dental Group; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Mulgrave Dental Group is seeking a proactive front-of-house receptionist to own the patient experience. You will manage the appointment book, handle financials, and ensure smooth patient flow from arrival to departure.

This role rewards initiative and reliability in a busy dental setting. The successful candidate will stay calm under pressure, communicate warmly with patients, and contribute to a positive clinic environment.

Qualifications

• Experience in front desk, dental reception, medical admin or premium hospitality.

Responsibilities

• Manage appointment book to maximise chair time and minimise no-shows.
• Ensure financial accuracy: process payments and close days properly.
• Prepare patient arrivals and ensure clinicians are ready for patients.
• Maintain patient records and referrals to avoid loss or delays.
• Deliver a warm, professional patient experience and satisfaction.

Job description

This isn't a "sit at the desk and answer the phone" job.

It's a front-of-house seat for someone who wants to own the patient experience — not just process it. If you've ever left a shift thinking "I could run this front desk better than it's being run" — we should talk.

The Role

You're the first and last impression of our practice, and you own five things:

The appointment book — full chairs, no-shows chased, gaps filled before they cost us.

The money — every dollar in, every dollar accounted for, every day closed clean.

Patient arrival — every patient ready for the chair, every clinician ready for the patient.

Patient records & referrals — nothing lost, nothing late, nothing falling through the cracks.

Patient satisfaction — patients who leave happier than they arrived and tell someone about it.

You won't be micromanaged. You'll be trusted, backed, and held to a high standard — because that's what good people want.

You'll Fit Here If

You've done front desk, dental reception, customer service, medical admin, or premium hospitality

You're the person teammates rely on to actually follow through

You stay calm when the waiting room is full and two lines are ringing

A clean reconciliation genuinely satisfies you

You like people — and it shows in how you talk to them

What We Offer

A team that lives its values: Compassion, Positive Attitude, Patient Experience, Professionalism, Integrity, Accountability

Mon–Fri hours — your weekends are yours

Real career growth in a growing practice

Modern systems, ongoing training, clear expectations