Dental Front Desk & Patient Experience Lead

Singh Dental Group; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Singh Dental Group is seeking a friendly and professional Receptionist to be the first point of contact for patients. You will support appointment scheduling, patient communication, payments, and general administration across a busy dental practice.

Working closely with the Practice Manager and clinicians, you will ensure privacy and accurate recordkeeping while delivering excellent patient experiences in a welcoming environment.

Qualifications

• Previous experience in reception, administration or customer service.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• High level of accuracy and attention to detail.
• Confident computer skills and ability to learn new software.
• Ability to multitask in a busy environment.
• Professional presentation and telephone manner.
• Understanding of confidentiality and privacy obligations.
• Experience processing HICAPS, EFTPOS and health fund claims.
• Understanding of dental terminology and treatment processes.

Responsibilities

• Welcome patients in a friendly, professional and caring manner.
• Answer calls professionally and in line with procedures.
• Manage patient enquiries and direct requests to the appropriate team.
• Schedule, confirm, reschedule and cancel appointments.
• Maintain accurate patient records and consent forms.
• Process deposits, payments and health fund claims.
• Maintain reception area, templates and systems.
• Escalate complaints or complex matters as needed.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Time management

Attention to detail

Telephone manner

Confidentiality

HICAPS/EFTPOS processing

Dental terminology

Tools

Zavy360

Slack

Salesforce

Job description

Singh Dental Group is seeking a friendly and professional Receptionist to be the first point of contact for patients. You will support appointment scheduling, patient communication, payments, and general administration across a busy dental practice.

Working closely with the Practice Manager and clinicians, you will ensure privacy and accurate recordkeeping while delivering excellent patient experiences in a welcoming environment.