Experienced Dental Receptionist

D&D Group; Geelong; On-site; AUD 50,000 - 62,000; Full time

Job summary

D&D Group in Geelong is seeking a friendly dental reception to welcome patients, manage phone and email enquiries, schedule appointments and maintain accurate patient records. In this casual, full-time role you will support the dental team with professional communication, proactive administration and a patient‑focused approach to daily operations.

Working Monday to Friday, 8:00 am to 5:30 pm, you will use practice management software, stay organised and contribute to a smooth, positive patient

Qualifications

• Experience in customer service and dental reception.
• Excellent verbal and written English communication skills.
• Proactive, self-motivated with initiative.
• Strong organisation and professional presentation.
• Confidence using computers and learning practice management systems.

Responsibilities

• Welcome patients and provide friendly, professional customer service.
• Manage phone and email enquiries with clear and courteous communication.
• Schedule and confirm appointments, maintaining accurate patient records.
• Support general dental reception and administrative duties.
• Coordinate with the dental team to ensure an efficient patient experience.
• Take initiative to stay productive and contribute to the smooth running of the practice.

Skills

Customer service

Dental reception

English communication

Proactive

Detail oriented

Organisation

Practice software

Tools

Practice management software

Job description

Join a dental practice in a customer-focused reception role, supporting patients and the practice team through professional communication, efficient administration and a proactive approach to daily operations.

Key responsibilities

Welcome patients and provide friendly, professional customer service

Manage phone and email enquiries with clear and courteous communication

Schedule and confirm appointments, maintaining accurate patient records

Support general dental reception and administrative duties

Coordinate with the dental team to help ensure an efficient patient experience

Take initiative to stay productive and contribute to the smooth running of the practice

What we're looking for

Experience in customer service and dental reception

Excellent verbal and written English communication skills

A proactive, self-motivated approach and the ability to take initiative

Strong organisation, attention to detail and professional presentation

Confidence using computers and learning practice management systems

A friendly, patient-focused attitude and commitment to providing high-quality service

Please note: This is a casual position offering full-time hours, with a set schedule of Monday to Friday, 8:00 am to 5:30 pm. Applicants must be able to commit to these hours consistently.