Front Desk & Centre Concierge — Events & Admin

Urbis; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Job summary

Urbis is a multidisciplinary urban consultancy delivering creative solutions for cities and communities. Join the Asset Management team as a Receptionist at Endeavour Hills Shopping Centre, on-site, supporting a fast-paced centre and management team with a welcoming, professional front-of-house experience.

You will manage bookings, assist with communications, and help with admin, procurement, events and safety tasks, ensuring excellent service for tenants and visitors.

Qualifications

• Organised and approachable professional with a customer-facing mindset.
• Experience in reception, concierge, hospitality, hotel, airline, corporate office or customer service.
• Excellent written and verbal communication with diverse stakeholders.
• Strong organisational skills and ability to manage multiple priorities.
• Proactive, solutions-focused and willing to support the team.
• Proficient with Microsoft Office: Outlook, Teams, Word and Excel.
• Collaborative and committed to delivering excellent customer service.
• First Aid Officer, Fire Warden, RSA or Food Safety certification is a plus.

Responsibilities

• Welcome and assist tenants, contractors, visitors and customers, serving as the first contact.
• Manage reception, meeting rooms and shared spaces for a professional, inviting experience.
• Coordinate bookings, catering, events and general office administration.
• Support retailer and customer communications, including enquiries, complaints and lost property.
• Assist with financial administration, invoicing, reporting and procurement activities.
• Provide admin support to centre operations, marketing and community activations.
• Contribute to safety and compliance, maintaining records and supporting emergencies.

Skills

Reception

Customer service

MS Office

Communication

Tools

Microsoft Office

Job description

Urbis is a multidisciplinary urban consultancy delivering creative solutions for cities and communities. Join the Asset Management team as a Receptionist at Endeavour Hills Shopping Centre, on-site, supporting a fast-paced centre and management team with a welcoming, professional front-of-house experience.

You will manage bookings, assist with communications, and help with admin, procurement, events and safety tasks, ensuring excellent service for tenants and visitors.