Receptionist

Urbis; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Job summary

Urbis is a multidisciplinary urban consultancy delivering creative solutions for cities and communities. Join the Asset Management team as a Receptionist at Endeavour Hills Shopping Centre, on-site, supporting a fast-paced centre and management team with a welcoming, professional front-of-house experience.

You will manage bookings, assist with communications, and help with admin, procurement, events and safety tasks, ensuring excellent service for tenants and visitors.

Qualifications

• Organised and approachable professional with a customer-facing mindset.
• Experience in reception, concierge, hospitality, hotel, airline, corporate office or customer service.
• Excellent written and verbal communication with diverse stakeholders.
• Strong organisational skills and ability to manage multiple priorities.
• Proactive, solutions-focused and willing to support the team.
• Proficient with Microsoft Office: Outlook, Teams, Word and Excel.
• Collaborative and committed to delivering excellent customer service.
• First Aid Officer, Fire Warden, RSA or Food Safety certification is a plus.

Responsibilities

• Welcome and assist tenants, contractors, visitors and customers, serving as the first contact.
• Manage reception, meeting rooms and shared spaces for a professional, inviting experience.
• Coordinate bookings, catering, events and general office administration.
• Support retailer and customer communications, including enquiries, complaints and lost property.
• Assist with financial administration, invoicing, reporting and procurement activities.
• Provide admin support to centre operations, marketing and community activations.
• Contribute to safety and compliance, maintaining records and supporting emergencies.

Skills

Reception

Customer service

MS Office

Communication

Tools

Microsoft Office

Job description

Urbis is more than just a consultancy. We are a multidisciplinary urban consultancy, inspiring and creating solutions for our ever-changing world. We empower our brightest minds with opportunities to push boundaries, collaborate and deliver exceptional, creative solutions for our clients and each other.

If you're looking to make transformational impact in our cities and communities, we're keen to meet you.

We pride ourselves on empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and create positive impact, while gaining enviable industry experience and broad exposure to the most exciting work.

As a WGEA Employer of Choice for Gender Equality, we actively support flexible working and welcome applications from women returning to work. If you are interested in this opportunity but would prefer part-time or other flexible working arrangements, we encourage you to let us know when applying.

About the Opportunity

Join Urbis' Asset Management team and become the face of Endeavour Hills Shopping Centre. This is an exciting opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships with people from all walks of life.

Working on-site with our client and centre management team, you'll play a pivotal role in creating a welcoming and professional experience for tenants, contractors, visitors and the broader community. More than a traditional reception role, you'll be a trusted administrative partner who helps keep the centre running smoothly while contributing to a positive and engaging environment for everyone who visits.

About the Role

As Receptionist, you'll be responsible for delivering an exceptional front-of-house experience while supporting the day-to-day operations of the shopping centre and on-site management team.

You will:

• Welcome and assist tenants, contractors, visitors and customers, acting as the first point of contact for enquiries.
• Manage reception, meeting rooms and shared spaces to ensure a professional and inviting experience.
• Coordinate bookings, catering, events and general office administration.
• Support retailer and customer communications, including enquiries, complaints and lost property processes.
• Assist with financial administration, invoice processing, reporting and procurement activities.
• Provide administrative support to centre operations, marketing initiatives and community activations.
• Contribute to workplace safety and compliance activities, including maintaining records and supporting emergency preparedness processes.

About You

You're an organised and approachable professional who genuinely enjoys helping people and creating positive experiences. You thrive in a customer-facing environment, take pride in your attention to detail and can confidently juggle multiple priorities while maintaining a high standard of service.

You'll bring:

• Experience in reception, concierge, hospitality, hotel, airline, corporate office or customer service environments.
• Excellent communication skills, both written and verbal, with the ability to engage professionally with a wide range of stakeholders.
• Strong organisational skills and the ability to manage competing priorities with accuracy and attention to detail.
• A proactive, solutions-focused mindset and a willingness to support the broader team wherever needed.
• Proficiency across Microsoft Office, including Outlook, Teams, Word and Excel.
• A collaborative approach and a commitment to delivering exceptional customer service.
• Previous First Aid Officer, Fire Warden, RSA or Food Safety certification experience will be highly regarded.

Why Urbis?

We are passionate about purpose with impact. You'll join an organisation united by a shared goal: shaping cities and communities for a better future. Your work will help create a positive legacy through innovative and meaningful contributions. You're encouraged to bring your ideas, be bold and contribute to an environment built on connection, flexibility and authenticity.

We invest in your growth, with inspirational leadership experiences, structured development pathways and the freedom to lead your own way. We empower you to shape your career and your impact.
We believe in flexible benefits, performance-driven rewards and experiences that support you both professionally and personally—because what matters to you, matters to us.

Sound interesting?

If we sound like a great fit for you, and you are ready to make an impact, we'd love to hear from you.