Front Desk & Admin Lead — MSK Physio Clinic

One Physiotherapy; Newcastle-Maitland; On-site; AUD 47,000 - 55,000; Part time

Benefits offered by this job

Competitive hourly rate

No late finishes

Ongoing training and development

Modern clinic

Supportive team culture

Job summary

One Physiotherapy in Charlestown is seeking a cheerful Receptionist/Admin to be the welcoming face of our MSK physiotherapy clinic. This casual or part-time role focuses on smooth day-to-day administration and delivering an exceptional patient experience.

You will manage front-desk tasks, coordinate clinician diaries, handle phone and email enquiries, process payments, and support our clinicians and admin team. The roster is flexible Monday to Friday, with a friendly, collaborative environment.

Qualifications

• Experience in allied health administration or studying allied health
• Excellent communication and a positive first impression
• Reliable, organised and able to multitask in a busy clinic
• Professional phone and email etiquette
• Ability to build rapport with patients and staff

Responsibilities

• Create a welcoming, professional experience for every patient.
• Manage phone and email enquiries.
• Book and coordinate clinician diaries.
• Confirm and rebook appointments, manage cancellations.
• Process payments and handle HICAPS and Medicare invoicing.
• Reconcile daily banking.
• Support daily admin tasks and improve clinic systems.

Skills

Customer service

Administration

Multitasking

Organization

Team player

Education

Allied Health degree student

Tools

HICAPS

Job description

One Physiotherapy in Charlestown is seeking a cheerful Receptionist/Admin to be the welcoming face of our MSK physiotherapy clinic. This casual or part-time role focuses on smooth day-to-day administration and delivering an exceptional patient experience.

You will manage front-desk tasks, coordinate clinician diaries, handle phone and email enquiries, process payments, and support our clinicians and admin team. The roster is flexible Monday to Friday, with a friendly, collaborative environment.