Front Desk & Admin Specialist – Hotel Guest Experience

Clarendon Hotel Newcastle; Newcastle City Council; On-site; AUD 50,000 - 60,000; Part time

Job summary

Clarendon Hotel Newcastle in Newcastle, NSW, is seeking a standout Front Desk & Admin Support team member to help us deliver exceptional guest experiences while the property undergoes exciting expansion.

You will manage day-to-day front office duties, handle reservations, check guests in and out, and assist with admin tasks. A friendly, proactive approach and RMS experience are desired.

Casual position with a flexible 7-day roster; hours negotiable for the right candidate.

Qualifications

• Experience in frontline guest services and front desk operations.
• Familiar with RMS software and reservations management.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and manage check-in/check-out using RMS.
• Handle reservations, inquiries and requests promptly.
• Process invoices and support admin tasks for management.
• Maintain accurate guest records and financial documentation.
• Contribute to a positive, seamless guest experience.

Skills

Customer service

Communication

Attention to detail

Team player

Tools

Opera RMS

Job description

Clarendon Hotel Newcastle in Newcastle, NSW, is seeking a standout Front Desk & Admin Support team member to help us deliver exceptional guest experiences while the property undergoes exciting expansion.

You will manage day-to-day front office duties, handle reservations, check guests in and out, and assist with admin tasks. A friendly, proactive approach and RMS experience are desired.

Casual position with a flexible 7-day roster; hours negotiable for the right candidate.