Front Office Manager At Arena Hotel Chullora

Arena Hotel; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Arena Hotel in Chullora NSW is seeking a Front Office Manager who thrives in a dynamic environment and leads by example. The role includes AM and PM shifts, weekends and public holidays.

You will oversee daily front office operations, handle guest concerns, and ensure a warm, professional guest experience while managing rosters, payroll, and budget considerations.

Qualifications

• At least 3 years of Front Office leadership experience.
• Hotel Front Office leadership experience essential.
• Strong knowledge of Front Office operations and procedures.

Responsibilities

• Oversee daily hotel operations as Front Office Manager on Duty.
• Handle guest concerns to create positive outcomes.
• Maintain a friendly, professional presence at all times.
• Manage front office roster and payroll.
• Manage operating expenses and department purchasing.
• Set Front Office budget and monitor P&L and cash handling.
• Respond to online reviews on Google and OTA platforms.
• Collaborate with Housekeeping to improve guest services.

Skills

Front Office leadership

Customer service

Time management

Communication

Team collaboration

Hands-on leadership

Tools

Microsoft Office

RMS

RoomMaster

SiteMinder

Job description

Arena Hotel at Chullora NSW is looking for a front office manager who thrives in a dynamic environment, leads by example, and takes pride in delivering genuine hospitality. Flexibility is essential, as the role includes AM and PM shifts, including weekends and public holidays.

Key Responsibilities

• Oversee daily hotel operations as the Front Office Manager on Duty
• Stay calm under pressure, handle challenging situations professionally, and maintain strong attention to detail
• Transform guest concerns into positive outcomes and lasting impressions
• Maintain a friendly, enthusiastic, and professional presence at all times
• Proactively identify opportunities to elevate the guest experience and support a hands‑on service culture
• Undertake full responsibility for roster and payroll of the front office staff
• Undertake full responsibility for managing operating expenses and purchasing for the department
• Set Front Office budget, monitor profit & loss and cash handling throughout the year.
• Responds to reviews on all platforms Google Reviews and OTA platforms.
• Work closely with the housekeeping department to improve guest services.

Experience, Skills & Qualifications

• Previous Front Office leadership experience (a minimum of 3 years) is required
• Hotel-based Front Office leadership experience is essential for this role
• Strong understanding of Front Office operations, standards, and procedures
• Proficiency with Microsoft Office, RMS, RoomMaster, SiteMinder
• Full availability across weekdays, weekends, and public holidays
• Excellent time management, organisational skills, and attention to detail
• Outstanding personal presentation and communication skills
• Natural ability to build rapport with guests, contractors and team members
• A proactive, hands‑on leadership style
• Must possess full work rights in Australia