Front Desk & Admin Support

Clarendon Hotel Newcastle; Newcastle City Council; On-site; AUD 50,000 - 60,000; Part time

Job summary

Clarendon Hotel Newcastle in Newcastle, NSW, is seeking a standout Front Desk & Admin Support team member to help us deliver exceptional guest experiences while the property undergoes exciting expansion.

You will manage day-to-day front office duties, handle reservations, check guests in and out, and assist with admin tasks. A friendly, proactive approach and RMS experience are desired.

Casual position with a flexible 7-day roster; hours negotiable for the right candidate.

Qualifications

• Experience in frontline guest services and front desk operations.
• Familiar with RMS software and reservations management.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and manage check-in/check-out using RMS.
• Handle reservations, inquiries and requests promptly.
• Process invoices and support admin tasks for management.
• Maintain accurate guest records and financial documentation.
• Contribute to a positive, seamless guest experience.

Skills

Customer service

Communication

Attention to detail

Team player

Tools

Opera RMS

Job description

Centred in the heart of Newcastle, Clarendon Hotel blends a vibrant bar and beer garden, contemporary dining, and 20 accommodation rooms.

With major renovations and expansion approved, we’re preparing for an exciting new chapter — and we’re looking for a standout Front Desk & Admin Support team member to help us deliver exceptional guest experiences along the way.

THE ROLE:

Handle the day-to-day rhythm of our front office, keeping operations flowing smoothly and efficiently as you manage overall front office duties.

As the first point-of-contact for accommodation, you’ll ensure all enquiries and requests are handled promptly, professionally, and with care.

Manage the administrative side of a hotel stay using our RMS, processing reservations, checking guests in and out, and ensuring guest records are accurate and up to date.

Deliver an outstanding guest experience — from first contact to check-out — creating a stay that feels seamless, personable, and memorable.

Support accounts administration by managing invoices — organising inboxes, distributing for approval, and following up to ensure all documentation is received, approved, and processed.

Support our management team with ad-hoc administrative tasks.

Casual position across a flexible 7-day roster, with hours negotiable for the right candidate.

THE RIGHT FIT:

You bring solid experience in customer service, with genuine enthusiasm for creating memorable moments for every guest.

Dependable, hands-on, and detail-driven, you’re the kind of person who shows up, steps in, and keeps a day rolling smoothly without a fuss.

You’re self-motivated when working solo; equally thriving as part of a team.

You’re a clear communicator — with your team, your manager, and our guests.

Experience with Opera or other RMS software is desirable.

Think you’re the perfect fit? We’d love to meet you!