Front Desk Dynamo: Guest Service Agent

EVT Group; Newcastle City Council; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets + cinema discounts

Seasonal perks at Thredbo

Rapid career growth across network

Paid parental leave

Job summary

EVT Group is seeking a Hotel Guest Service Agent for Rydges Newcastle to deliver outstanding guest experiences on a dynamic property network. You will welcome guests, manage check-in/out, handle requests, and collaborate with housekeeping, reservations, and other teams to exceed service levels.

The role requires 1+ years in a GSA/front desk capacity, strong communication, and a proactive, customer-focused approach to daily operations.

Qualifications

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service.
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel.
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

Responsibilities

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

Skills

Guest service

Communication

Front desk

Reservations

Teamwork

Tools

PMS: Opera

Job description

EVT Group is seeking a Hotel Guest Service Agent for Rydges Newcastle to deliver outstanding guest experiences on a dynamic property network. You will welcome guests, manage check-in/out, handle requests, and collaborate with housekeeping, reservations, and other teams to exceed service levels.

The role requires 1+ years in a GSA/front desk capacity, strong communication, and a proactive, customer-focused approach to daily operations.