Front Desk & Client Experience Specialist

Harcourts; Newcastle City Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

Harcourts Newcastle is seeking a friendly, professional receptionist to be the first point of contact for clients and visitors. You will manage calls, handle enquiries, and support day-to-day office administration in a fast-paced real estate office.

The role requires strong communication, high organisation, and a proactive approach. Previous reception or administrative experience is preferred but not essential, with a welcoming, polished appearance and reliable work ethic.

Qualifications

• Friendly, approachable attitude with strong people skills.
• Highly organised with excellent attention to detail.
• Professional and well-presented in a customer-facing environment.
• Reliable, proactive and able to use initiative.
• Strong communication skills and a positive attitude.
• Confident using Microsoft Office and everyday computer systems.

Responsibilities

• Welcoming clients and visitors to the office.
• Answering and directing incoming phone calls.
• Managing general enquiries and providing exceptional customer service.
• Handling incoming and outgoing correspondence.
• Assisting with general administration and data entry.
• Supporting the sales team with day-to-day administrative tasks.
• Maintaining the presentation and organisation of the reception and office areas.
• Assisting with marketing and office tasks as required.
• Providing general support to the wider team.

Skills

Friendly demeanor

Organised

Professional presentation

Proactive initiative

Strong communicator

People skills

Tools

Microsoft Office

Job description

Harcourts Newcastle is seeking a friendly, professional receptionist to be the first point of contact for clients and visitors. You will manage calls, handle enquiries, and support day-to-day office administration in a fast-paced real estate office.

The role requires strong communication, high organisation, and a proactive approach. Previous reception or administrative experience is preferred but not essential, with a welcoming, polished appearance and reliable work ethic.