Franchise Manager

Mounties Care; City Of Stirling; On-site; AUD 90,000 - 140,000; Full time

Job summary

Mounties Care Mobility & Independence in Osborne Park, WA, seeks a Franchise Manager to support a national franchising business with stores across Victoria and WA.

You will partner with franchise owners to lift store performance, oversee brand standards, and drive sales, margins and customer experience through coaching, data analysis and effective merchandising.

Travel across states is required; the role offers full-time hours and a chance to shape multi-site operations.

Qualifications

• Proven previous experience in a similar role.
• Strong understanding of retail KPIs.
• Highly analytical with the ability to turn data into action.
• Organised, adaptable and able to manage competing priorities.
• Exceptional communication and relationship-building skills.
• Valid driver’s licence and willingness to travel.
• Willing to provide a criminal record check as part of the process.

Responsibilities

• Partner with franchisees to grow sales, margin and overall profitability.
• Analyse store performance data and translate insights into actionable improvements.
• Support product mix, merchandising, promotions and seasonal execution across stores.
• Coach and influence store teams to improve key retail metrics.
• Visit stores regularly to assess standards, compliance and operational execution.
• Ensure strong in-store practices across stock management, merchandising and replenishment.
• Identify performance gaps and work with franchise partners to implement improvement plans.
• Build trusted relationships with franchise owners and provide ongoing coaching and support.
• Act as the key communication link between head office and the franchise network.
• Ensure compliance with brand standards, policies, and legal requirements through audits and follow-up.
• Support new store openings, refurbishments and onboarding of new franchise partners.
• Provide insights on risks, opportunities and overall network performance.

Skills

Retail KPI knowledge

Data analysis

Communication skills

Relationship building

Travel willingness

Driver's licence

Criminal record check

Job description

Osborne Park, WA

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC, WA and the ACT.

ABOUT THE ROLE

Mounties Care Mobility & Independence is searching for a dedicated and experienced Franchise Manager to join our team on a full-time basis to support a national franchising business with franchises across Victoria and Western Australia.

As a Franchise Manager, you will partner closely with franchise owners to elevate store performance, strengthen operational standards and bring our brand experience to life for every customer.

More specifically, some of your key duties will include:

• Partner with franchisees to grow sales, margin and overall profitability
• Analyse store performance data and translate insights into clear, actionable improvements
• Support product mix, merchandising, promotions and seasonal execution across stores
• Coach and influence store teams to improve key retail metrics
• Visit stores regularly to assess standards, compliance and operational execution
• Ensure strong instore practices across stock management, merchandising and replenishment
• Identify performance gaps and work with franchise partners to implement improvement plans
• Build trusted relationships with franchise owners and provide ongoing coaching and support
• Act as the key communication link between head office and the franchise network
• Ensure compliance with brand standards, policies, and legal requirements through audits and followup
• Support new store openings, refurbishments and onboarding of new franchise partners
• Provide insights on risks, opportunities and overall network performance

ABOUT YOU

The ideal candidate must hold the following as a minimum:

• Proven previous experience in a similar role
• Can be based in QLD, NSW, VIC or WA - must be willing to travel regularly to each state.
• Strong understanding of retail KPIs
• Highly analytical, with the ability to turn data into action
• Organised, adaptable and comfortable managing competing priorities
• Exceptional communication skills including influencing and relationship building skills
• Valid Driver’s licence and willingness to travel
• Willing to provide a criminal record check prior as part of the employment process

If you thrive on coaching others, analysing performance and influencing results across multiple locations, this is your opportunity to make a real impact.