Operations Manager

The Local Guys; Adelaide; On-site; AUD 110,000 - 130,000; Full time

Job summary

The Local Guys is seeking a proactive Operations Manager to own and optimise business performance across Franchising, Marketing, Franchise Support, Operations and Customer Service. You will lead multi-disciplinary teams, identify bottlenecks, and implement practical improvements to drive efficiency and scalable growth.

This hands-on role requires strong leadership, process mindset and the ability to mentor staff and deliver training programmes, including franchise partner sessions and LMS

Qualifications

• Proven experience in operations management and/or business leadership.
• Hands-on, proactive approach across multiple departments.
• Strong problem-solving skills and ability to drive efficiency.
• Experience developing training programmes or LMS.
• Willingness to travel to Auckland for franchise training (if applicable).

Responsibilities

• Lead across Franchising, Marketing, Franchise Support, Operations and Customer Service to identify bottlenecks and opportunities.
• Develop and implement practical solutions to streamline processes and boost productivity.
• Monitor departmental performance and ensure delivery against business priorities.
• Oversee recruitment, onboarding and performance management to ensure appropriate staffing.
• Deliver franchise partner training programmes and ongoing staff development.

Skills

Operations management

Leadership

Process improvement

Franchise operations

People management

Education

Bachelor's degree in Business/Management

Tools

Learning Management System (LMS)

Job description

The Local Guys is looking for a proactive, commercially minded Operations Manager who isn't afraid to roll up their sleeves, get involved and take ownership of making the business better. You'll lead people, get involved in all departments, and make things better. This is a hands-on role for someone who gets amongst it, learns from the inside out, and makes things happen to help build a stronger, more efficient and scalable business.

Key responsibilities

Take a hands-on approach across Franchising, Marketing, Franchise Support, Operations and Customer Service, understanding the inner workings of each department to identify bottlenecks, inefficiencies and opportunities for improvement

Proactively develop and implement practical solutions that streamline processes, improve productivity and strengthen collaboration between departments

Oversee departmental performance, workloads and accountability, ensuring teams are working effectively and business priorities are being achieved

Monitor operational compliance across the franchise network, annual business goals and key initiatives, ensuring the business remains on track for sustainable growth and scalability

Work closely with senior management to drive continuous improvement and build systems that help the business operate better year after year

Lead, support and hold internal teams accountable, providing hands-on guidance and stepping in where needed to overcome challenges

Oversee recruitment, onboarding and performance management to ensure departments are appropriately resourced and operating effectively

Conduct regular staff performance reviews, including monthly one-on-one meetings, to monitor progress, provide constructive feedback, address performance concerns and support individual development and accountability

Lead and deliver initial Franchise Partner training programmes, including regular 3-4 day sessions in Adelaide approximately every six weeks and three scheduled sessions in Auckland, New Zealand

Develop and continually improve the internal Learning Management System (LMS), training resources and educational programmes

About you

Proven experience in operations management and/or business leadership

A hands-on, proactive approach with the confidence to immerse yourself in different departments and challenge existing processes constructively

A collaborative, approachable personality with the confidence to stand in front of people and present, lead change and have difficult conversations when needed

Strong problem-solving skills and a demonstrated ability to identify bottlenecks, implement improvements and drive operational efficiency

Excellent people management skills, including recruitment, coaching, performance management and accountability

Strong business acumen, organisational skills and the ability to manage competing priorities

Confidence delivering training, facilitating workshops and presenting to groups

The ability to guide people with limited business experience, balancing encouragement and empathy with firm expectations

Experience developing training programmes, learning resources or Learning Management Systems

Willingness to travel to Auckland for scheduled Franchise Partner training