Business Development Manager Victoria and Tasmania

Snooze; Melbourne; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Snooze is seeking a Business Development Manager for Victoria and Tasmania to provide strong leadership to company and franchise store teams. You will ensure best practices across the region, focusing on coaching, motivating and leading teams to deliver an exceptional customer experience using Snooze’s proven systems.

The role requires extensive experience in franchise retailing at the highest level, with ability to influence store owners, align KPIs, and implement strategic plans.

Qualifikationen

• Experience in franchise retailing at a high level.
• Ability to coach and lead store teams to deliver outstanding customer experiences.
• Understanding of KPIs and external measurements and how they drive business decisions.

Aufgaben

• Coach, motivate and lead store teams to deliver an outstanding customer experience.
• Develop and implement strategic plans with franchise owners to capitalise on opportunities.
• Coach and influence franchise partners to achieve best practice and KPI targets.
• Identify evolving commercial trends and refocus business activities accordingly.
• Travel regionally domestically as required.

Kenntnisse

Franchise retailing

Team leadership

KPI tracking

Customer experience

Cross-site management

Stakeholder influence

Travel readiness

Jobbeschreibung

Business Development Manager Victoria and Tasmania

We arecurrently seeking an individual who can provide strong and positive leadership to our company and franchise store teams. The successful candidate will ensure best practice is maintained across the allocated region by utilising proven systems that have a positive impact on our business.

The successful candidate will possess extensive experience in the world of franchise retailing at the highest level with the ability to lead and influence business owners to aim for best practice in KPI’s and the delivery of exceptional customer satisfaction.

The key focus of this role is to coach, motivate and lead store teams to deliver an outstanding customer experience utilising the vast array of tools available that are unique to our business. The role requires in-depth understanding of key performance indicators and external measurements, how they influence each business and in conjunction with the franchise owners, identify, develop and implement strategic plans to take advantage of the opportunities presented.

The successful candidate will have:

• Ability to understand, anticipate and provide solutions to meet the needs of customers
• Intimate understating and knowledge of bulky goods retailing
• Previous experience managing across multiple sites
• Proven track record in managing retail teams
• A proactive attitude to engaging team and individuals and use a range of communication methods
• Ability to anticipate evolving commercial trends and suggest ways to refocus business activities accordingly
• Passion for the professional and personal growth of franchise partners and staff; and ability to influence this using training, coaching and other tools
• A demonstrable ability to influence key stakeholders by outlining beneficial outcomes

The successful candidate will be required to present a clean Federal Police Check. The inherent requirements of this role include managing confidential and sensitive data.

Some regional and domestic travel will be required for the successful candidate