Franchise Operations & Relationship Manager

The Recruitment Alternative Ltd; Melbourne; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company car

Tools of the trade

Generous commission structure

Job summary

The Recruitment Alternative Ltd in Melbourne VIC seeks a Business Relationship Manager to oversee the Franchise Program, manage operations, and maintain communications with franchisees. You will ensure policy adherence and provide training and support while addressing operational challenges.

Role offers geographic flexibility, with a company car, tools of the trade, and a generous commission structure to reward performance across diverse industries.

Qualifications

• Higher education qualification in a relevant field or equivalent experience in a commercial environment.
• 3–5 years of experience in providing high-level operations/support and franchise services.

Responsibilities

• Oversee implementation and enforcement of the Franchise Program.
• Manage operational functions and communicate with franchisees daily.
• Ensure adherence to policies and procedures for smooth office operations.
• Foster relationships, ensure compliance, and provide training and support to franchisees.
• Address operational challenges and coordinate with customers as needed.

Skills

Franchise operations

Relationship management

Negotiation

Communication

Presentation software

Spreadsheet software

Compliance awareness

Education

Higher education qualification

Tools

CRM software

Microsoft Excel

MS PowerPoint

Job description

The Recruitment Alternative – Melbourne VIC

Our client, a leading provider of commercial cleaning services, with offices in every state of Australia, as well as in America and New Zealand. They serve a variety of sectors, including educational institutions, retail establishments, medical facilities, and sporting stadiums, among others. Their reputation in the industry is second to none.

The Business Relationship Manager will oversee the implementation and enforcement of the Franchise Program, responsibilities include managing the operational functions, maintaining communication with franchisees, and ensuring adherence to policies and procedures for smooth office operations. This is varied role also encompasses fostering relationships, ensuring compliance, and providing training and support to franchisees while addressing operational challenges.

What's great about this role:

• Autonomous position allowing geographic flexibility.
• Company car + tools of the trade + generous commission structure.
• Opportunity to develop within the franchise cleaning business.
• Engage in meaningful work that impacts various industries.
• Supportive environment encouraging team collaboration.

Duties:

• Ensure effective implementation of Franchise operations and policies.
• Conduct franchisee training during account transitions.
• Maintain necessary documentation for franchise operations.
• Communicate daily with franchisees to monitor performance.
• Coordinate socialisation of franchisees with customers.
• Conduct site inspections and recommend improvements.
• Manage customer complaints and document resolutions.
• Assist in achieving franchise compliance with operational standards.

Skills and Experiences:

• Higher education qualification in a relevant field or equivalent experience in a commercial environment.
• Minimum 3-5 years of experience in providing high leveloperations support.
• Experience and understanding of compliance support processes.
• Strong initiative and discretion in professional settings.
• Proficient in presentation software and spreadsheet applications.
• Strong rapport building and negotiation skills
• Excellent communication skills for diverse interactions.
• Knowledge of WH&S and Environmental workplace standards..

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