Founding ANZ Customer Engineer – Presales, SaaS Analytics

PLAYBOOK; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Long-term career progression

Job summary

PLAYBOOK is building its ANZ presence in Sydney, appointing the first Customer Engineer in Australia to work with the founding Sales team. The role focuses on technical discovery, solution demonstrations and value validation for enterprise and mid-market customers.

You will act as a trusted technical advisor, helping customers understand how PLAYBOOK's platform solves complex business challenges and drives measurable outcomes across analytics, data integrations and digital experiences.

Qualifications

• Proven experience in a customer-facing Presales or Solutions Engineering role in B2B SaaS.
• Experience communicating complex concepts to technical and business stakeholders.
• Comfort operating in a high-growth environment and building from ground up.

Responsibilities

• Lead technical discovery, product demonstrations and proof-of-value engagements with enterprise and mid-market customers.
• Act as a trusted technical advisor and shape customer solutions.
• Collaborate with Sales, Product and global Customer Engineering to develop scalable presales in ANZ.

Skills

Presales

Solutions Engineering

B2B SaaS

APIs

SDKs

Data integrations

Web/mobile apps

Cross-functional communication

Analytical mindset

Job description

PLAYBOOK is building its ANZ presence in Sydney, appointing the first Customer Engineer in Australia to work with the founding Sales team. The role focuses on technical discovery, solution demonstrations and value validation for enterprise and mid-market customers.

You will act as a trusted technical advisor, helping customers understand how PLAYBOOK's platform solves complex business challenges and drives measurable outcomes across analytics, data integrations and digital experiences.