Fleet Portfolio & Retention Manager

SG Fleet AU; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness days

Parental leave 20 weeks

Milestone awards

Career progression

Education budget and LinkedIn Learning

Volunteer days

Health and wellbeing subsidy

Job summary

SG Fleet AU in Sydney is seeking a customer‑focused professional to be the first point of contact for fleet customers and to proactively manage a portfolio, seeking renewal and growth opportunities. You will support Relationship Managers to review and administer the portfolio with outstanding service and a deep understanding of customer needs.

The role requires strong communication, problem solving and Excel/Word proficiency, with a focus on delivering results and maintaining high attention to

Qualifications

• Experience in a customer service role.
• Strong business acumen and commercial awareness.
• Excellent organisational and prioritisation skills.
• Effective written and verbal communicator.
• Analytical thinker who resolves problems promptly.
• Proficient in Microsoft Office (Excel, Word).
• High attention to detail.

Responsibilities

• Act as primary day-to-day contact for fleet management enquiries and ensure KPIs and contractual obligations are met.
• Build strong client relationships and identify retention and revenue growth opportunities.
• Proactively review fleet performance and reporting to identify cost savings and utilisation improvements.
• Prepare and manage vehicle quotations with timely follow-up and accurate reporting.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Collaborate with Relationship Manager to develop client strategies and deliver value-added initiatives.

Skills

Previous experience in a customerサービス

Business acumen

Organisational skills

Effective communicator

Analytical thinker

Microsoft Office

Attention to detail

Tools

Excel

Word

Job description

SG Fleet AU in Sydney is seeking a customer‑focused professional to be the first point of contact for fleet customers and to proactively manage a portfolio, seeking renewal and growth opportunities. You will support Relationship Managers to review and administer the portfolio with outstanding service and a deep understanding of customer needs.

The role requires strong communication, problem solving and Excel/Word proficiency, with a focus on delivering results and maintaining high attention to