Fleet Manager

SG Fleet AU; Western Australia; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellness days

Parental leave (20 weeks)

Milestone awards

Career progression

Learning budget & LinkedIn Learning

Volunteer days

Wellbeing program

Descrizione del lavoro

SG Fleet AU in Western Australia seeks a customer-focused Fleet Service Coordinator to be the first point of contact for customer requests and manage a portfolio of fleet accounts. You will deliver outstanding service, understand client needs and support renewal and growth opportunities.

This role partners with Relationship Managers to review performance, prepare vehicle quotations, and identify cost savings while ensuring contractual KPIs are met and relationships are strengthened.

Competenze

• Previous experience in a customer service role.
• Business acumen and commercial awareness.
• Strong organisational and prioritisation skills with ability to meet deadlines.
• Effective written and verbal communication with good listening and probing skills.
• Analytical thinker who resolves issues to a timely resolution.
• Proficient with Microsoft Office (Excel, Word).
• Attention to detail.

Mansioni

• Manage a portfolio of customers as the primary day-to-day contact for fleet management enquiries and ensure contractual obligations and KPIs are met.
• Build strong client relationships, identify opportunities for retention, revenue growth and additional products/services.
• Proactively review fleet performance and reporting to identify cost savings, utilisation improvements and fleet optimisation opportunities.
• Prepare and manage vehicle quotations, ensuring timely follow-up and accurate reporting of outcomes.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Partner with the Relationship Manager to develop client strategies, support regular client engagement and deliver initiatives that add value.

Conoscenze

Customer service experience

Business acumen

Organisational skills

Communication

Problem solving

Attention to detail

Strumenti

Microsoft Office

Descrizione del lavoro

Job Description

This position is responsible for being the first point of contact for all customer requests. The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs.

Job Requirements

• Previous experience in a customer service role
• Business acumen and commercials awareness
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
• Effective communicator both verbally in writing, including good listening and probing skills
• Critically analyses information and resolves problems through to complete resolution in a timely and effective manner
• Proficient skills in Microsoft Office (Excel, Word)
• High attention to detail

Job Responsibilities

• Manage a portfolio of customers, acting as the primary day-to-day contact for fleet management enquiries and ensuring contractual obligations and KPIs are met.
• Build strong client relationships, identify opportunities for retention, revenue growth and additional products and services.
• Proactively review fleet performance and reporting to identify cost savings, utilisation improvements and fleet optimisation opportunities.
• Prepare and manage vehicle quotations, ensuring timely follow-up and accurate reporting of outcomes.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Partner with the Relationship Manager to develop client strategies, support regular client engagement and deliver initiatives that add value.

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program