Strategic Fleet Relationship Manager

Smartgroup Corporation; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Smart Leave – extra annual leave

Free lunch each week

Paid Parental Leave up to 20 weeks

Make a Difference Days – volunteer pay

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup Corporation is seeking an experienced Fleet Relationship Manager to oversee a portfolio of fleet clients in Melbourne. You will build trusted relationships, deliver proactive engagement, analyse data for opportunities, and support clients with fleet management solutions.

You will identify upselling opportunities, negotiate on commercial terms, and collaborate with dealers and service providers to achieve growth while ensuring exceptional client satisfaction.

Qualifications

• 2-3 years' experience in fleet relationship management or similar role.
• Proven ability to build customer relationships and manage stakeholder networks.
• Experience identifying upselling opportunities to drive growth.
• Comfort discussing commercial arrangements and contracts with clients.
• Strong negotiation, communication and influencing skills.
• Excellent planning and organisational skills; able to work autonomously.
• Current driver's licence and ability to travel as required.
• Tertiary qualifications in Business or Finance are highly regarded.

Responsibilities

• Manage a portfolio of fleet clients, building trusted relationships that drive long-term retention.
• Develop and execute proactive client engagement strategies with regular contact.
• Analyse fleet data and client insights to identify opportunities and tailor solutions.
• Facilitate client training and support to maximise value of fleet systems.
• Build relationships with dealers, suppliers and third-party providers for outcomes.
• Identify and pursue upselling and cross-selling opportunities to grow services.

Skills

Fleet relationship management

Client relationship management

Upselling opportunities

Negotiation

Communication

Planning and organisation

Driver's licence

Travel willingness

Autonomy

Education

Tertiary qualification in Business

Tertiary qualification in Finance

Job description

Smartgroup Corporation is seeking an experienced Fleet Relationship Manager to oversee a portfolio of fleet clients in Melbourne. You will build trusted relationships, deliver proactive engagement, analyse data for opportunities, and support clients with fleet management solutions.

You will identify upselling opportunities, negotiate on commercial terms, and collaborate with dealers and service providers to achieve growth while ensuring exceptional client satisfaction.