Fleet Manager

SG Fleet AU; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness days

Parental leave 20 weeks

Milestone awards

Career progression

Education budget and LinkedIn Learning

Volunteer days

Health and wellbeing subsidy

Job summary

SG Fleet AU in Sydney is seeking a customer‑focused professional to be the first point of contact for fleet customers and to proactively manage a portfolio, seeking renewal and growth opportunities. You will support Relationship Managers to review and administer the portfolio with outstanding service and a deep understanding of customer needs.

The role requires strong communication, problem solving and Excel/Word proficiency, with a focus on delivering results and maintaining high attention to

Qualifications

• Experience in a customer service role.
• Strong business acumen and commercial awareness.
• Excellent organisational and prioritisation skills.
• Effective written and verbal communicator.
• Analytical thinker who resolves problems promptly.
• Proficient in Microsoft Office (Excel, Word).
• High attention to detail.

Responsibilities

• Act as primary day-to-day contact for fleet management enquiries and ensure KPIs and contractual obligations are met.
• Build strong client relationships and identify retention and revenue growth opportunities.
• Proactively review fleet performance and reporting to identify cost savings and utilisation improvements.
• Prepare and manage vehicle quotations with timely follow-up and accurate reporting.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Collaborate with Relationship Manager to develop client strategies and deliver value-added initiatives.

Skills

Previous experience in a customerサービス

Business acumen

Organisational skills

Effective communicator

Analytical thinker

Microsoft Office

Attention to detail

Tools

Excel

Word

Job description

Job Description

This position is responsible for being the first point of contact for all customer requests. The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs.

Job Description

This position is responsible for being the first point of contact for all customer requests. The role is also responsible for pro-actively managing and reviewing the portfolio of customers allocated and seek opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers’ needs.

Job Requirements

• Previous experience in a customer service role
• Business acumen and commercials awareness
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
• Effective communicator both verbally in writing, including good listening and probing skills
• Critically analyses information and resolves problems through to complete resolution in a timely and effective manner
• Proficient skills in Microsoft Office (Excel, Word)
• High attention to detail

Job Responsibilities

• Manage a portfolio of customers, acting as the primary day-to-day contact for fleet management enquiries and ensuring contractual obligations and KPIs are met.
• Build strong client relationships, identify opportunities for retention, revenue growth and additional products and services.
• Proactively review fleet performance and reporting to identify cost savings, utilisation improvements and fleet optimisation opportunities.
• Prepare and manage vehicle quotations, ensuring timely follow-up and accurate reporting of outcomes.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Partner with the Relationship Manager to develop client strategies, support regular client engagement and deliver initiatives that add value.

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program