Fleet Growth & Client Success Manager

SG Fleet; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Wellness days up to 4 per year

20 weeks paid parental leave

Learning budget with LinkedIn Learning

Volunteer days

Employee assistance program

Health and wellbeing subsidy

Job summary

SG Fleet is seeking a proactive customer service professional to act as the primary contact for fleet-related inquiries and to manage a portfolio of customers. You will support Relationship Managers, deliver outstanding service, and identify opportunities for retention and growth.

The role emphasizes strong communication, problem solving, and attention to detail, with exposure to budgeting and reporting processes. Various wellness and development benefits are offered.

Qualifications

• Experience in customer service roles
• Strong business sense and ability to read commercial needs
• Excellent organisation and ability to meet deadlines
• Clear communication skills, both written and verbal
• Analytical mindset with problem-solving focus
• Proficient in Microsoft Excel and Word

Responsibilities

• Be the primary day-to-day contact for fleet management enquiries and ensure contractual obligations and KPIs are met
• Build strong client relationships and identify opportunities for retention and revenue growth
• Review fleet performance and reporting to identify cost savings and utilisation improvements
• Prepare and manage vehicle quotations with timely follow-up and reporting
• Support the Relationship Manager with client engagement and value-added initiatives
• Participate in wellness, learning and wellbeing programs and volunteering days

Skills

Customer service

Business acumen

Organisation

Communication

Problem solving

MS Office

Tools

Excel

Word

Job description

SG Fleet is seeking a proactive customer service professional to act as the primary contact for fleet-related inquiries and to manage a portfolio of customers. You will support Relationship Managers, deliver outstanding service, and identify opportunities for retention and growth.

The role emphasizes strong communication, problem solving, and attention to detail, with exposure to budgeting and reporting processes. Various wellness and development benefits are offered.