Fleet Performance & Growth Manager

SG Fleet AU; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Wellness days

Parental leave (20 weeks)

Milestone awards

Career progression

Learning budget & LinkedIn Learning

Volunteer days

Wellbeing program

Job summary

SG Fleet AU in Western Australia seeks a customer-focused Fleet Service Coordinator to be the first point of contact for customer requests and manage a portfolio of fleet accounts. You will deliver outstanding service, understand client needs and support renewal and growth opportunities.

This role partners with Relationship Managers to review performance, prepare vehicle quotations, and identify cost savings while ensuring contractual KPIs are met and relationships are strengthened.

Qualifications

• Previous experience in a customer service role.
• Business acumen and commercial awareness.
• Strong organisational and prioritisation skills with ability to meet deadlines.
• Effective written and verbal communication with good listening and probing skills.
• Analytical thinker who resolves issues to a timely resolution.
• Proficient with Microsoft Office (Excel, Word).
• Attention to detail.

Responsibilities

• Manage a portfolio of customers as the primary day-to-day contact for fleet management enquiries and ensure contractual obligations and KPIs are met.
• Build strong client relationships, identify opportunities for retention, revenue growth and additional products/services.
• Proactively review fleet performance and reporting to identify cost savings, utilisation improvements and fleet optimisation opportunities.
• Prepare and manage vehicle quotations, ensuring timely follow-up and accurate reporting of outcomes.
• Proactively manage upcoming vehicle terminations and restructures in line with best-practice fleet management.
• Partner with the Relationship Manager to develop client strategies, support regular client engagement and deliver initiatives that add value.

Skills

Customer service experience

Business acumen

Organisational skills

Communication

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

SG Fleet AU in Western Australia seeks a customer-focused Fleet Service Coordinator to be the first point of contact for customer requests and manage a portfolio of fleet accounts. You will deliver outstanding service, understand client needs and support renewal and growth opportunities.

This role partners with Relationship Managers to review performance, prepare vehicle quotations, and identify cost savings while ensuring contractual KPIs are met and relationships are strengthened.