Strategic Client Success Manager — Onboarding & Growth

SG Fleet; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness days

Parental leave

Education budget & LinkedIn Learning

Volunteer days

Employee assistance program

Health and wellbeing support

Job summary

SG Fleet seeks a Relationship Manager to oversee strategic client relationships during the first 24 months of a novated leasing program. This role focuses on achieving program objectives before transitioning the client to ongoing Relationship Management.

You will cultivate multi-tier relationships, work across Business Development, Education & Awareness, and Relationship Management, and ensure onboarding and implementation align with client needs. Interstate travel may be required.

Qualifications

• Bachelor of Commerce or related field (desirable).
• Proven hunger for sales and track record of results.
• Ability to market and promote products to new clients.
• Demonstrated business development and networking skills with sales experience.
• Confident engagement, communication and presentation abilities.
• Experience in developing and maintaining multi-tiered client relationships.
• Strong negotiation and commercial outcome skills.
• Excellent presentation skills and strong organisational abilities.
• Willingness to travel interstate overnight as required.
• Previous novated leasing industry experience desirable.

Responsibilities

• Develop and nurture strong multi-tiered relationships with key external stakeholders for successful launch and rollout of novated leasing.
• Collaborate across Business Development, Education & Awareness, and Relationship Management teams.
• Manage Novated Client business units to ensure cohesive rollout and ongoing success.
• Understand client needs and contractual obligations, addressing concerns and driving resolution.
• Align onboarding and implementation processes with responsibilities and schedules.
• Maintain and update Dynamics and schedule agreed client meetings proactively.
• Coordinate seamless handover to Relationship Management after 2-year program start.
• Identify product cross-sell opportunities for broader Business Development initiatives.
• Provide wellness days and employee benefits as part of well-being commitments.
• Support career progression, learning budgets, LinkedIn Learning access and volunteer days.

Skills

Sales drive

Marketing to new clients

Business development

Presentation skills

Relationship management

Negotiation

Public speaking

Organizational skills

Willing to travel

Novated leasing knowledge

Education

Bachelor of Commerce / Business

Job description

SG Fleet seeks a Relationship Manager to oversee strategic client relationships during the first 24 months of a novated leasing program. This role focuses on achieving program objectives before transitioning the client to ongoing Relationship Management.

You will cultivate multi-tier relationships, work across Business Development, Education & Awareness, and Relationship Management, and ensure onboarding and implementation align with client needs. Interstate travel may be required.