Customer Service & Administration Officer

APG Workforce; Melbourne; On-site; AUD 50,000 - 55,000; Full time

Benefits offered by this job

36.81 per hour

Mon-Fri 9:00am–5:00pm

Immediate start available

Friendly and supportive team

Job summary

APG Workforce is seeking a Customer Service & Administration Officer for Ringwood. The role focuses on handling customer inquiries and supporting daily operations in a friendly, productive team environment.

You will manage emails, calls, quotations, orders, and invoicing while ensuring accurate documentation and efficient service delivery. An immediate start is available and the team offers supportive collaboration.

Qualifications

• Experience in customer service or administration.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and email.
• Experience with CRM or scheduling systems preferred.

Responsibilities

• Managing incoming emails and customer enquiries
• Answering and directing incoming phone calls
• Preparing freight and equipment quotations
• Checking stock availability and processing orders
• Processing invoices accurately
• Following up on Proof of Deliveries (PODs)
• Responding to freight and service-related enquiries
• Managing inbound and outbound customer communications
• Providing general administration support to the team

Skills

Customer service

Administration

Communication

Microsoft Office

CRM systems

Time management

Multitasking

Job description

Customer Service & Administration Officer

Are you an organised, customer-focused professional with strong communication skills and a passion for delivering great service?

Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry. They are currently seeking a motivated Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.

This is a varied role suited to someone who enjoys interacting with customers, managing administrative tasks and keeping day-to-day operations running smoothly.

What's on Offer?

• $36.81 per hour
• Monday to Friday, 9:00am–5:00pm
• Friendly and supportive team environment
• Work with a reputable and well-established company
• A varied role combining customer service and administration

Are you an organised, customer-focused professional with strong communication skills and a passion for delivering great service?

Our client is a market leader in supplying high-quality accessories and solutions for the cooking industry. They are currently seeking a motivated Customer Service & Administration Officer to join their friendly and supportive team based in Ringwood.

This is a varied role suited to someone who enjoys interacting with customers, managing administrative tasks and keeping day-to-day operations running smoothly.

What's on Offer?

• $36.81 per hour
• Monday to Friday, 9:00am–5:00pm
• Immediate start available
• Friendly and supportive team environment
• Work with a reputable and well-established company
• A varied role combining customer service and administration

About the Role

As a Customer Service & Administration Officer, you will play an important role in supporting the daily operations of the service department while providing professional and efficient customer service.

Your responsibilities will include:

• Managing incoming emails and customer enquiries
• Answering and directing incoming phone calls
• Preparing freight and equipment quotations
• Checking stock availability and processing orders
• Processing invoices accurately
• Following up on Proof of Deliveries (PODs)
• Responding to freight and service-related enquiries
• Managing inbound and outbound customer communications
• Providing general administration support to the team

About You

To be successful in this role, you will be organised, reliable and confident communicating with customers and colleagues. You will also bring:

• Previous experience in customer service, administration or service coordination
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally over the phone and via email
• Strong attention to detail and good time management skills
• The ability to multitask and prioritise tasks in a fast-paced environment
• Good computer skills, including Microsoft Office and email
• A positive, can-do attitude and willingness to learn
• The ability to use initiative, solve problems and work independently as well as part of a team
• Experience with CRM or scheduling systems (preferred but not essential)

Please note: Only shortlisted candidates will be contacted.

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