First-Line IT Support & Onboarding Specialist

Venues NSW; Sydney; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Discounts across partners

Wellness program

Access to events at Venues NSW venues

Job summary

Venues NSW is seeking a Technical Support Officer to ensure smooth IT services across our venues network. You will be the first point of contact for users, delivering timely resolutions and guidance to boost productivity.

You’ll monitor infrastructure, support onboarding/offboarding, and manage IT assets from procurement to disposal, helping maintain secure and efficient operations across major venues in NSW.

Qualifications

• Certificate IV in Information Technology is required.
• 12 months experience in a helpdesk or IT support role.
• Experience with Windows Server environments and Exchange are preferred.
• Proficiency with Office 365, AD, Intune and Group Policy is desirable.
• Strong hardware and software installation and repair skills.

Responsibilities

• Act as the first point of contact for IT issues, providing prompt resolutions.
• Monitor IT infrastructure to ensure reliability and compliance.
• Assist with onboarding and offboarding of users and assets.
• Manage lifecycle of IT assets from procurement to disposal.

Skills

Certificate IV in IT

Helpdesk experience

Print service administration

Software installation

Hardware installation and repairs

IT asset lifecycle management

Education

Certificate IV in Information Technology

Tools

Windows Server 2012/2016/2019

Exchange Server 2016/Exchange Online

Microsoft Office 365

Windows 10/11

Microsoft Intune

Active Directory

Group Policy Management

Job description

Venues NSW is seeking a Technical Support Officer to ensure smooth IT services across our venues network. You will be the first point of contact for users, delivering timely resolutions and guidance to boost productivity.

You’ll monitor infrastructure, support onboarding/offboarding, and manage IT assets from procurement to disposal, helping maintain secure and efficient operations across major venues in NSW.