IT Support Officer – short term contract

Harvey Recruitment; Muswellbrook; On-site; AUD 60,000 - 80,000; Full time

Job summary

Harvey Recruitment is seeking an IT Support Officer for a client in Muswellbrook, NSW. You will be the first point of contact for staff needing day-to-day technology support and ensure devices, systems and tools operate reliably to keep core IT services running smoothly.

The role covers device provisioning, ticket management via ServiceNow, asset handling with CMDB updates, and end-user setup and handover. Strong communication and time management are essential to support multiple devices during

Qualifications

• The ideal candidate will have strong communication skills.
• Excellent time management and organisational abilities.
• Experience supporting multiple devices during rollout projects.

Responsibilities

• Device provisioning (build → user setup → handover)
• Ticket management using ServiceNow (SNOW)
• Asset handling and CMDB record updates
• End-user setup and handover support

Skills

Strong communication

Effective time management

Multi-device rollout experience

Tools

ServiceNow

Microsoft Autopilot

Microsoft Intune

Active Directory

Microsoft Office 365

OneDrive

CMDB

Job description

We are currently seeking a new IT Support Officer to join our client’s team based in Muswellbrook. Reporting to the IT Manager, this role is the first point of contact for staff needing day‑to‑day technology support, and is responsible for ensuring that all devices, systems and tools work reliably, supporting the stable operation of core IT systems and services.

Duties include:

• Device provisioning (build → user setup → handover)
• Ticket management using ServiceNow (SNOW)
• Asset handling and CMDB record updates
• End-user setup and handover support

Core Capabilities

• Microsoft Autopilot - Device builds, resets, and redeployments
• Microsoft Intune - Device enrolment - Application and configuration deployment
• Active Directory - User and device management
• Microsoft Office - User setup and support (Outlook, Teams, Word, Excel)
• Microsoft OneDrive - User access and file setup

The ideal candidate will have:

• Strong communication
• Effective time management
• Ability to work efficiently across multiple devices during rollout