Field Service Engineer – Onsite IT Support (Brisbane)

Symal Group; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Symal Group is seeking a Field Service Engineer to join our IT team in Brisbane, delivering hands-on technology support across Queensland operations. The role is based between Eight Mile Plains and Carole Park with regular travel to project sites and Symal offices.

You will provide Level 2 onsite IT support, deploy end-user tech, troubleshoot hardware/connectivity, and mobilise technology for new construction projects. A driver license and willingness to travel are required.

Qualifications

• 2–4 years' experience in IT support, desktop support or field services.
• Experience with Windows 11 and Microsoft 365.
• Laptop, desktop and mobile device deployment experience.
• Experience with Microsoft Intune.
• Hardware troubleshooting across laptops, desktops, printers and peripherals.
• Printers and multifunction devices support.
• Meeting room and collaboration tech deployment and support.
• Basic networking and connectivity troubleshooting.
• Experience with Windows Autopilot, HaloITSM or ManageEngine in construction/infrastructure environments.
• Current Australian Driver Licence; willingness to travel between Symal locations and project sites.

Responsibilities

• Provide Level 2 onsite IT support across Eight Mile Plains, Carole Park and project sites.
• Troubleshoot Windows 11, Microsoft 365, laptops, desktops, mobile devices and peripherals.
• Configure and deploy laptops, tablets and mobile devices.
• Support Microsoft Intune enrolled devices and Windows Autopilot deployments.
• Install and support printers, multifunction devices and meeting room tech.
• Set up IT infrastructure for new project sites and relocations.
• Coordinate hardware repairs, replacements and warranty claims.
• Assist with employee onboarding and offboarding; maintain asset records.

Skills

Field service experience

Customer service

Driver licence

Tools

Windows 11

Microsoft 365

Microsoft Intune

Windows Autopilot

HaloITSM

ManageEngine

Peplink

Job description

Symal Group is seeking a Field Service Engineer to join our IT team in Brisbane, delivering hands-on technology support across Queensland operations. The role is based between Eight Mile Plains and Carole Park with regular travel to project sites and Symal offices.

You will provide Level 2 onsite IT support, deploy end-user tech, troubleshoot hardware/connectivity, and mobilise technology for new construction projects. A driver license and willingness to travel are required.